Insurance & Claims Officer

Role & responsibilities

• Conduct investigations into the root causes of incidents occurring within the company's logistics and transportation processes.
• Based on preliminary incident reports, initiate procedures to notify all relevant parties of potential or anticipated claims against logistics and transport providers, including shipping lines and surface transporters.
• Directly manage the submission, processing, and resolution of insurance, shipping line, and transporter claims.
• Minimize the company's exposure by leveraging all available contractual and legal defenses and immunities.
• Coordinate with the Insurance Claims and Insurance Departments to ensure efficient handling of claims.
• Upon obtaining the necessary approvals, finalize and negotiate claim settlement amounts.
• Maintain and update the claims database, ensuring comprehensive record-keeping and timely reporting.
• Reconcile all claim files on an ongoing basis and conduct monthly reviews of claims.
• Monitor and ensure the resolution of all Non-Conformance Reports (NCRs) within the company's logistics processes.
• Provide expert interpretation of maritime law, particularly concerning international contracts of carriage and globally recognized carriage regulations.
• Offer guidance on cargo insurance and related risk management strategies.
• Review various contracts and provide legal and operational support to the company's commercial and operational departments.
• Collaborate with various Alliad offices, brokers, and the Insurance and Claims Department to consolidate insurance policies.
• Assess the company's insurance risks related to logistics and supply chain operations and arrange necessary insurance coverage.
• Assist company management in the renewal of relevant insurance policies.
• Record and maintain data for insurance reports, shipping, and logistics reports.
• Analyze and generate reports based on container status updates, non-conformance reports, and other logistics and transport documentation.
• Ensures adherence to quality standards and applicable regulatory requirements in Food Safety, Occupational Health & Safety, and Environment.

Preferred candidate profile

• 5+ years experience in Insurance Claims Management in Supply Chain including Marine insurance
• Knowledge of Contract and Maritime Law
• Certification in Insurance preferred.
• Exceptional oral and written communication skills coupled with the ability to establish and maintain productive results.
• Well-versed in building MIS report
• Proficiency in the use of Microsoft (Word, PowerPoint, and Excel) is required.
• Excellent customer service, interpersonal, and communication skills
• Ability to multi-task, organize, and prioritize multiple ongoing projects
• Strong teamwork & collaboration
• Versatility & Agility