NCR Handler

Job Purpose:

To manage and resolve Non-Conformance Reports (NCRs) related to food ration supplies and logistics. The role involves close coordination with Operations, Procurement and Supply chain team to ensure recovery from suppliers and transporters responsible for quality or delivery failures.

Key Responsibilities:

• NCR Coordination & Recovery:

• Liaise with Operations, Procurement and Supply chain team to resolve NCRs raised against suppliers and transporters.
• Follow up with insurance companies and third-party agencies for timely claim assessment and settlement.
• Negotiate and influence faster turnaround times and favorable settlements.
• Coordinate with clients, insurers, surveyors, and legal teams for smooth and timely claim resolution.
• Ensure timely recovery actions such as replacements, credit notes, or financial adjustments.
• Maintain a recovery tracker and escalate delays or unresolved cases.

• Documentation & Reporting:

• Log all NCRs in the system with complete details and supporting evidence.
• Prepare weekly and monthly reports on NCR status, recovery progress, and trends.
• Ensure all documentation is audit-ready and aligned with ISO and internal standards.

• Supplier & Transporter Engagement:

• Communicate NCR findings to supplier and transporters.
• Coordinate with procurement and logistics teams to ensure corrective actions are implemented.
• Support vendor performance evaluations based on NCR history.

• Root Cause Analysis & CAPA:

• Assist in identifying root causes of non-conformances.
• Recommend and follow up on corrective and preventive actions (CAPA) with relevant stakeholders.

• Audit & Compliance Support:

• Support internal and external audits by providing NCR records and recovery documentation.
• Ensure compliance with food safety, quality, and contractual standards.

Preferred candidate profile

• Bachelors degree. Preferably in Supply Chain, Food Technology, Quality Management, or related field.
• 2 - 4 years of experience in NCR handling, preferably in food supply or logistics.
• Strong communication and coordination skills, especially in cross-functional environments.
• Proficiency in MS Excel, Word, and ERP systems.

Preferred Attributes:

• Experience working with humanitarian missions or institutional food supply chains.
• Knowledge of vendor recovery processes and contract enforcement.
• Ability to manage multiple cases and stakeholders simultaneously. Previous experience as a claims Specialist or similar role
• Strong communication, analytical and mathematical skills
• Experience in writing detailed reports