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Instructional Designer, Collaboration Training Analyst

4 - 8 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

ccna strong communication skills presentation skills analytical skills technical skills team leading resource coordination team building cisco technologies ccnp certifications understanding on cisco architectures solutions experience in partner ecosystem programmability focus skillset understanding of cisco cloud strategy it graduate handson experience in cisco technologies business writing skills interpersonal organizational skills consultative skills business requirements understanding selfstarter

Work Mode

On-site

Job Type

Full Time

Job Description

You will be working as a Collaboration Content Business Operations Analyst at Black Belt Academy under the reporting of Cisco Black Belt Academy. Your primary responsibility will be to oversee the global end-to-end ownership of Architecture and Technology within the Black Belt Academy framework. This role requires you to curate, design, and deliver training and education content for various technologies including On-prem, UCCX, UCCE, Webex, Webex Contact Center, Cloud Calling, Cisco Collaboration Devices, among others. You will collaborate with internal and external stakeholders to ensure the alignment and maintenance of Collaboration learnings on the Cisco Black Belt Academy. As a Content Business Operations Analyst, you will be instrumental in enhancing the partner experience by creating role-based learning maps that enable partners to effectively pitch to customers, deploy solutions, and provide support. You will work closely with key Cisco Solution Plus, Strategic, ISV, and Cloud partners to deliver joint solutions and technology training to Cisco's partners, distributors, and sales staff. Additionally, you will be responsible for monitoring the usage of the educational framework by partners and driving increased adoption wherever possible. Your role will involve developing assessment criteria for successful certification, aligning demos and labs within the learning modules, and ensuring that the content remains engaging and up-to-date. You will play a pivotal role in driving the adoption of the Black Belt curriculum through various channels, fostering alignment between virtual and physical training events, and communicating with stakeholders to enhance partner capabilities. To excel in this role, you should possess a degree in IT with hands-on experience in Cisco technologies, CCNA and/or CCNP certifications are preferred. Strong communication skills, a good understanding of Cisco Architectures and Solutions, and experience in the partner ecosystem are highly desirable. Moreover, you should have a desire and ability to learn new technologies and solutions, along with the capability to handle complex tasks and exceed client expectations. In addition to technical skills, you should demonstrate strong interpersonal skills, be a self-starter with excellent presentation and consultative skills, and have a knack for analytical thinking and effective communication. You will need to stay updated with industry transitions, prioritize partner growth, and leverage your expertise to forecast market trends and strategies for maximum benefits. At Cisco, we value diversity, inclusion, and innovation. As part of our team, you will have the opportunity to contribute to developing innovative technology that powers a more inclusive, digital future for everyone. We celebrate individuality, support each other's growth, and are committed to making a positive impact on the world through technology and actions. If you are passionate about technology, eager to drive change, and thrive in a collaborative environment, we invite you to join us at Cisco and be a part of our diverse and inclusive community. #WeAreCisco,

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