Inside Sales Representative

Job Description

Inside Sales Executive – IT Solutions Experience: 3+ Years Location: Kolkata ( Work From Office ) Key Responsibilities: Maintain and strengthen relationships with existing customers , ensuring continued satisfaction. Identify upselling and cross-selling opportunities to maximize value for clients. Conduct regular check-ins and follow-ups with customers to assess needs and introduce new offerings. Track customer feedback and industry trends to propose relevant product or service enhancements. Collaborate with account managers and product teams to align solutions with customer requirements. Ensure smooth renewals, repeat purchases, and long-term client retention . Manage payment milestones, service agreements, and contract renewals . Maintain detailed records of customer interactions, sales progress, and follow-ups . Required Skills & Qualifications: 3+ years of experience in sales, account management, or customer relationship roles. Strong knowledge of upselling and customer retention strategies . Excellent communication and negotiation skills to foster customer loyalty. Ability to track customer needs and industry trends for sales optimization. Experience with CRM tools and sales tracking systems . Proven ability to maintain long-term business relationships with existing clients. Job Types: Full-time, Permanent Pay: ₹300,000.00 - ₹550,000.00 per year Benefits: Flexible schedule Health insurance Paid sick time Provident Fund Schedule: Day shift Fixed shift Monday to Friday Morning shift Work Location: In person