Inside Sales Representative

Inside Sales Executive – IT Solutions

Experience: 3+ Years

Location: Kolkata ( Work From Office )

Key Responsibilities:

• Maintain and strengthen relationships with existing customers, ensuring continued satisfaction.
• Identify upselling and cross-selling opportunities to maximize value for clients.
• Conduct regular check-ins and follow-ups with customers to assess needs and introduce new offerings.
• Track customer feedback and industry trends to propose relevant product or service enhancements.
• Collaborate with account managers and product teams to align solutions with customer requirements.
• Ensure smooth renewals, repeat purchases, and long-term client retention.
• Manage payment milestones, service agreements, and contract renewals.
• Maintain detailed records of customer interactions, sales progress, and follow-ups.

Required Skills & Qualifications:

• 3+ years of experience in sales, account management, or customer relationship roles.
• Strong knowledge of upselling and customer retention strategies.
• Excellent communication and negotiation skills to foster customer loyalty.
• Ability to track customer needs and industry trends for sales optimization.
• Experience with CRM tools and sales tracking systems.
• Proven ability to maintain long-term business relationships with existing clients.

Job Types: Full-time, Permanent

Pay: ₹300,000.00 - ₹550,000.00 per year

Benefits:

• Flexible schedule
• Health insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Fixed shift
• Monday to Friday
• Morning shift

Work Location: In person