Inside Sales Executives -Mumbai ( Santacruz)

• Mumbai

Key Responsibilities:

• Lead Engagement & Conversion :

  Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses.

• Upsell & Cross-Sell:

  Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets.

• Product Mastery:

  Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches.

• Pipeline Management:

  Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting.

• Customer Experience:

  Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed.

• Market Feedback Loop:

  Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys.

Must-Have Qualifications

• Fluent English & Hindi

  ; clear, engaging phone presence.
• 1 3 years experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred).
• Proven record of hitting monthly revenue / conversion targets.
• Comfortable with a

  6-day work week

  (rolling saturday or sunday off, timing 10am -7 pm).
• Proficient with CRMs, spreadsheets, and virtual meeting tools.
• High empathy, consultative mindset, and strong objection-handling skills.
  

Nice-to-Have

• Familiarity with early-years education or parenting products.
• Exposure to outbound call campaigns or dialer systems.
• Knowledge of upsell/cross-sell frameworks and data-driven selling.
  

Key Skills :

• Inside Sales Executives
• Sales
• Councilar