Inside Sales Executive IT Solutions

Job Description

Experience: 3+ Years Location: Kolkata ( Work From Office ) Job description Citytech is looking for a customer-focused Inside Sales Executive IT Solutions to nurture and expand relationships with existing clients. This role focuses on upselling, cross-selling, and maintaining long-term customer engagement to maximize revenue opportunities. If you have strong relationship-building skills and a strategic approach to client retention, this position is for you! Key Responsibilities Maintain and strengthen relationships with existing customers, ensuring continued satisfaction. Identify upselling and cross-selling opportunities to maximize value for clients. Conduct regular check-ins and follow-ups with customers to assess needs and introduce new offerings. Track customer feedback and industry trends to propose relevant product or service enhancements. Collaborate with account managers and product teams to align solutions with customer requirements. Ensure smooth renewals, repeat purchases, and long-term client retention. Manage payment milestones, service agreements, and contract renewals. Maintain detailed records of customer interactions, sales progress, and follow-ups. Required Skills and Qualifications 3+ years of experience in sales, account management, or customer relationship roles. Strong knowledge of upselling and customer retention strategies. Excellent communication and negotiation skills to foster customer loyalty. Ability to track customer needs and industry trends for sales optimization. Experience with CRM tools and sales tracking systems. Proven ability to maintain long-term business relationships with existing clients. Why Join Citytech? Work in a client-driven, high-impact role with growth potential. Competitive salary and performance-based incentives. Opportunity to maximize revenue and nurture strong customer relationships