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Inside Sales Executive

Inside Sales Executive

Dolphy

1 - 5 years

1 - 4 Lacs

Mumbai Pune

Posted:3 months ago| Platform:

Apply

Skills Required

Inside Sales Upselling B2C Sales Outbound Sales Cross Selling Telesales Cold Calling Sales Lead Generation B2B Sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

1. Sales Coordination:

Lead the coordination of the entire sales process from following a lead to post-sale

follow-up, ensuring timely and efficient service.

Coordinate with clients and internal departments to ensure timely delivery and

fulfilment of orders.

Monitor and track the progress of sales orders from initiation to delivery, ensuring

customer satisfaction.

2. Order Management:

Oversee the order processing, ensuring all customer requirements are met and orders

are completed on time.• Resolve any issues related to orders, deliveries, and product inquiries in a timely and

efficient manner.

Prepare sales reports and provide updates on the status of open orders.

3. Customer Relationship Management:

Build and maintain strong relationships with key customers, ensuring a high level of

satisfaction.

Address customer inquiries, resolve complaints, and follow up on leads.
Collaborate with the sales team to identify new business opportunities and expand

customer accounts.

4. Sales Data Management:

Maintain accurate and up-to-date records of customer interactions, sales activities, and

sales performance.

Assist in generating reports on sales performance, tracking key metrics and KPIs.
Use CRM tools to manage sales leads, forecasts, and customer data.

5. Sales Reporting & Performance Tracking

Monitor sales performance metrics and analyze trends.
Provide regular updates to management on sales activities and results.
Forecast sales revenue and adjust strategies accordingly.

6. Target-Based Work:

Work on a monthly target basis, ensuring that sales goals and quotas are consistently

met.

Actively track performance against targets, collaborate with the sales team to strategize

on achieving goals, and contribute to overall sales growth.

Preferred candidate profile

Excellent communication, negotiation, and interpersonal skills.
Ability to sell, influence, and negotiate effectively.
Proficiency in market research and competitive analysis.
Ability to develop and maintain professional relationships with clients and internal

teams.

Ability to manage multiple priorities and deadlines.
Works well with other teams to achieve organizational goals.
Proven track record of successfully managing sales operations and supporting teams

to achieve business goals.

Strong organizational abilities and the capacity to manage multiple tasks

simultaneously.

High level of attention to detail and accuracy in sales order management

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