Inside Sales Coordinator

Job Description

Job Summary: The Inside Sales Coordinator is responsible for supporting the sales team by handling inbound inquiries, processing orders, maintaining customer relationships, and ensuring smooth coordination between clients and internal teams. This role is primarily office-based and focuses on providing administrative and communication support to maximize sales efficiency. Key Responsibilities: Respond to customer inquiries via phone, email, or online platforms promptly and professionally. Generate and follow up on sales leads and quotations. Coordinate with the sales team to ensure timely order processing and delivery. Maintain and update customer databases, sales records, and CRM systems. Prepare sales reports, presentations, and other documents as required. Assist in managing customer accounts, resolving complaints, and providing after-sales support. Coordinate with logistics, finance, and technical teams to ensure order fulfillment. Schedule appointments and follow-ups for field sales representatives. Track sales targets and performance metrics and report to management. Help in market research and identifying new potential clients. Qualifications and Skills: Bachelors degree in Business Administration, Marketing, or a related field. Proven experience in sales support, or coordination role. Excellent verbal and written communication skills. Proficient in MS Office (Word, Excel, PowerPoint) and CRM software. Strong organizational skills with attention to detail. Ability to multitask and prioritize work in a fast-paced environment. Regards, Ekta Awasthy Deputy Manager-HR M:+91 9653318167