Job Description

Job Role 1. Respond to inbound customer inquiries via phone, email, or chat. 2. Provide product information, pricing, and availability. 3. Qualify leads and route to appropriate sales representatives. 4. Assist with sales order processing, including data entry and order tracking. Sales Process Management: 1. Maintain accurate sales records, reports, and dashboards. 2. Track sales performance metrics (e.g., conversion rates, sales revenue). 3. Identify and resolve sales process bottlenecks. 4. Implement sales process improvements. Customer Relationship Management: 1. Build and maintain strong relationships with customers. 2. Resolve customer complaints and concerns. 3. Identify cross-sell and upsell opportunities. Administrative Tasks: 1. Manage sales materials, including brochures, catalogs, and presentations. 2. Coordinate sales meetings, events, and trade shows. 3. Maintain sales database accuracy. 4. Perform other administrative tasks as needed. Collaboration: 1. Work closely with sales representatives, customer service, and marketing teams. 2. Communicate sales performance and customer feedback to relevant teams.