Infrastructure Engineering Senior Analyst

Cigna Medical Group

4 - 8 years

6 - 10 Lacs

Hyderabad

Posted:2 days ago| Platform:

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Skills Required

Change management Senior Analyst Agile Problem management Incident management Scrum Middleware Information technology Release management Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities

Create procedures to ensure risk visibility and signoff at the right level of the organization before production implementation
Partner with teams such as problem management to analyze managed incident data to create new gates in Operational Readiness to mitigate these risks in the future as well as ensuring teams not able to meet all Operational Readiness requirements drive follow-ups in system of record (problem or risk)
Establish channels for collaboration with Ops Readiness stakeholders within the Enterprise including, but not limited to: Operations Leadership, Application Delivery Teams, Operations Teams, Monitoring, SRE, Product Owners, Scrum masters, Agile Leadership, etc.
Interface with and influence Enterprise ITSM practices such as Event Management, Incident Management, Release Management, Risk Mitigation, Problem Management, Change Management, Config Management and Escalation Procedures, ensuring harmonization with Ops Readiness Best Practices and overall effectiveness of these practices
Communicate Operational Readiness concepts effectively to IT & Business audiences
Translate technology delivery needs and operational needs into associated technical requirements for automated compliance, and understand solutions that will incorporate these requirements.

General Competencies

Provides counsel and advice to management on significant delivery matters, often requiring coordination between organizations.
Influence matrix teams across the organization and present data to leadership to drive focus on modern and resilient system design.
Stay up to date on Site Reliability Engineering best practices and train the organization on ways to improve availability.
Responsible for coordinating, scheduling and assigning tasks, team building, maintaining working relationships.
Organizes and guides project operations through new standards.
Keeps informed of technical and managerial advances in IT.

Preferred Skills & Qualifications:

Proven experience with developing and maintaining SNOW workflows and reporting
Knowledge and experience with Configuration Mgmt (CMDB) and Change Management
Proven experience with ServiceNow data model, reporting, advanced queries, and workflows.
Solid knowledge of ITIL principles
Knowledge and experience with Monitoring/Observability tools such as Dynatrace and Splunk
Ability to work independently and manage multiple assignments
Demonstrated ability to manage ambiguity and apply problem-solving skills
Strong conflict resolution skills with the ability to exercise mature judgement
Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint, MS Word)
Ability to provide metrics tracking operational performance and quality of services
Proven ability to analyze data, troubleshoot problems, provide recommendations and follow up on their implementation
Experience transforming an enterprise to Site Reliability Engineering and Resilient System design at scale. Understanding of end to end application design, middleware, infrastructure components, and cloud technologies. Ability to keep up with industry trends and best practices.
Bachelor Degree in Information System Management, Informatics or similar combination of education and experience is a strong advantage

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