Design, develop, test and deploy Visualforce, Apex, LWC, Java, AJAX, JavaScript, CSS and other technologies to build customized solutions that support business requirements and drive key business decisions Contribute to team processes by participating in team activities, such as estimation, collaboration in requirements definition, code reviews, and contribution of feedback during retrospectives Support all technical aspects of Salesforce.com, including data migrations, data quality, systems integrations, 3rd party applications, AppExchange products, and custom code Support the organization s utilization of SFDC to improve processes and productivity, and make recommendations to support scaling at a rapid pace Support the global Salesforce.com team with additional projects as needed Maintain Salesforce certifications QUALIFICATIONS: 5 years prior development experience with Salesforce.com Salesforce Platform App Builder and Developer 1 Certifications preferred Bachelor s degree in Computer Science, Software Engineering or equivalent. Solid understanding of and detailed experience with Salesforce.com architecture and API Experience writing Visualforce and Apex classes and triggers Working proficiency in HTML, XML, Flex, JavaScript, ASP, SQL, Java or C++, HTTP/REST and SOAP-based web services Experience using Salesforce data tools (Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE) and other development tools, including Informatica Strong understanding of relational databases Demonstrable success with multiple Salesforce.com integration projects Experience integrating Salesforce.com with other applications via real-time, batch, sync/async Experience with scripted data loader, web services, cloud or on-premise middleware and other enterprise integrating technologies Ability to work independently, as well as part of a team Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users Experience working in an Agile software development environment Strong attention to detail and excellent problem solving skills Strong verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams Experience with Copado DevOps preferred
Work closely together with the remainder of the change and other stakeholders team to ensure timely delivery, maximum employee adoption and proficiency of the change. Apply a structured methodology and lead change management activities Leverage achange management methodology, process and tools to create a strategy to support adoption of the changes required by a project or initiative. Support communication efforts Enable the design, development, delivery and management of key communications. Assess the change impact Conduct impact analyses, assess change readiness, and identify key stakeholders. Support training efforts Provide input, document requirements, and support the design and delivery of training programs. Additional responsibilities: Complete change management assessments Identify, analyze and prepare risk mitigation tactics Identify and manage anticipated and persistent resistance Create actionable deliverables for the core change management plans: Sponsor Plan, People Manager Plan, Communications Plan, and Training Plan Support and engage senior leaders Coach people managers and supervisors Evaluate and ensure user readiness Manage stakeholders Track and report issues and come up with solutions Define and measure success metrics and monitor change progress Ensure alignment of change and culture initiatives across different regions, adapting strategies to meet local needs while maintaining a cohesive global approach. Competencies required: Bachelor s degree in a relevant field. Minimum of 3-5 years of experience in internal communications, change management, or organizational development within a global and diverse company. Experience with large-scale organizational change efforts In depth knowledge on Agile, experience with roll out of agile transformation project is an advantage Certification in change management methodologies (e.g., PROSCI, ADKAR) or relevant professional certifications. Exceptional written and verbal communication skills Excellent active listening skills Ability to clearly articulate messages to a variety of audiences Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent interpersonal and collaboration skills, with the ability to build relationships at all levels of the organization. Cultural competence and sensitivity to work effectively in a diverse and global environment. Experience with behaviour change models and A solid understanding of how people go through a change and the change process Comfortable working in a hybrid working environment. Experience of working in an international matrix structure is a plus. Affinity with financial services or healthcare preferred but not essential. Ability to influence others and move toward a common vision or goal Flexible and adaptable; able to work in ambiguous situations Resilient and tenacious with a propensity to persevere Forward looking with a holistic approach Problem solving and root-cause identification skills Able to work effectively at all levels of an organization Must be a team player and able to work collaboratively with and through others Acute business acumen and understanding of organizational issues and challenges
Provide expertise in technical analysis and solving issues during project delivery. Perform unit testing and debugging. Set test conditions based upon code specifications. Prepare for code review, test case reviews, and ensure code developed meets the requirements. Review code developed by other IT Developers Ensure quality, standards, version control by properly following the process. Work proactively & independently to address project requirements, and articulate issues/challenges at appropriate time to address project delivery risks. Be hands-on in the design and development of robust solutions to hard problems, while considering scale, security, reliability, and cost Support other product delivery partners in the successful build, test, and release of solutions Work with distributed requirements and technical stakeholders to complete shared design and development Support the full software lifecycle of design, development, testing, and support for technical delivery Works with both onsite (Scrum Master, Product, QA and Developers) and offshore QA team members in properly defining testable scenarios based on requirements/acceptance criteria Participate in daily team standup meetings where you'll give and receive updates on the current backlog and challenges Participate in code reviews. Ensure Code Quality and Deliverables Maximize the efficiency (operational, performance, and cost) of the application assets. Qualifications Required Skills: Strong knowledge and hands-on experience in SQL, Unix shell scripting, Oracle and Teradata databases Mainframe experience a plus Knowledge of Medical claims data and processing (Claims adjustments, ICD Codes, Procedures, Revenues, etc) Excellent analytical and interpersonal skills along with excellent oral and written communication skills. Required Experience & Education: 6-8 years of overall professional experience 3+ years of experience in Ab Initio ETL Experience with vendor management in an onshore/offshore model. Proven experience with architecture, design, and development of large-scale enterprise application solutions. masters degree or foreign degree equivalent in Information Technology, Business Information Systems, Technology Management, or related field of study. Industry certifications such as PMP, Scrum Master, or Six Sigma Green Belt is a plus Desired Experience: Healthcare experience including Disease Management Coaching of team members
You are responsible for defining commercially aware and technically astute solutions that both align to and inform architectural direction while balancing the typical constraints evident on project delivery, principally across a range of global and shared assets within Cigna International Health Your role is embedded within the Cigna International Health Delivery Services function that works collaboratively with senior stakeholders to define strategic direction, thereafter, ensuring that intent is reflected in business solutions. You will be comfortable leading and defining effective business solutions within complex project environments, demonstrating the maturity to build strong working relationships across Business, IT, and 3rd Party stakeholders. Key Responsibilities Drive the definition and delivery of solution designs in an agile environment, working through business and technical requirements to describe a holistic view of a target service that meets both business and operational expectations across a range of global assets and services that aligns to strategic roadmaps Contribute to the development of strategic roadmaps, architectures and technology standards and the adoption of new technologies Develop and maintain all relevant architectural artefacts Participate in and be a key contributor to architectural governance processes Develop expertise and knowledge of key assets and platforms across a broad spectrum of architectural concerns - application, data, integration, infrastructure, deployment and operations, security etc. Provide technical leadership and strategic guidance on integration strategies, standards and best practices aligning with health insurance business objectives and driving digital transformation initiatives Identify, assess and implement appropriate management strategies for architectural risks Collaborate with and mentor/support colleagues within the architecture and delivery teams to promote adoption of best practices Actively participate in the full project lifecycle from early shaping of high-level estimates and delivery plans through to active governance of the solution as it is developed and built in later phases Accountable for the architecture and quality assurance of key design elements across a wide range of solutions and systems Become a trusted advisor to senior stakeholders promoting modernisation and simplification of the technology landscape aligned with strategic roadmaps Skills and Experience At least 10 years of Technology experience and 4 years in a Solution Architecture or Lead Technical Design role. Breadth of experience and technical acumen across applications, data, integration, infrastructure, security, service management, business process architecture capabilities Commercial awareness incorporating financial planning and budgeting A track record of working successfully in a globally dispersed team would be beneficial Proven experience in designing, implementing and governing integration architectures that enable seamless data exchange between disparate systems, applications and services, utilizing technologies such as APIs, microservices, messaging queues, ESBs, and iPaaS Proficiency in using architecture design and modelling tools (e.g. SAP Lean IX, IBM Rational Software, ArchiMate etc.) Expertise in using integration platform & tools and data transformation & mapping tools
Perform job supervisory duties to assure proper training, instructions, and development of staff. Control cost by all permissible, equitable, fair means. Closely coordinate with the Reporting Manager on staff performance reviews and leave scheduling; Delegate and oversee activities performed by claims examiners. Daily monitoring of pipelines and queues. Identify training requirements within the team and perform training sessions. Responsible in maintaining the assigned TAT of the respective teams and ensuring the optimal utilization of resources. Address any internal grievances and escalate to reporting manager if required. Responsible for reporting of identified Fraud, Waste and Abuse trends and escalating to concerned parties Escalate any identified software issues to the reporting manager and IT POC as required. Identify gaps in performance and offer coaching to officers as needed. Proper communication and identifying training requirements within the team. Strictly applies reporting manager s directions. Carry out any other related functions as directed by the company management. KNOWLEDGE, SKILLS AND EXPERIENCE University degree in any discipline of medical/Para-medical science from a reputable university. Strong industry knowledge (healthcare / insurance). Should be a team-player with an aptitude for customer service. Excellent oral and written communication skills. Must be computer literate. Excellent command of the English language. Ability to work under pressure. 5+ years experience in the healthcare industry / hospitals. Business acumen, persuasive skills and ability to lead a team. Strong decision-making ability; Good understanding of internal processes and software systems.
Provide Portfolio Business Value Scorecard reporting and analysis, including variancedriveranalysis, and drive / enable targeted discussions and decisions in partnership with line of business portfolio leadership. Capture memorialized versions of value scorecard to enable trend analysis and support otheradhocneeds. Advance implementation of business value estimation guardrails, and support creation and socialization of guardrails for business value tracking, and P&L value capture. Drive consistency on Portfolio value categories for the entire $1.4 B portfolio and provide reporting and analysis support on portfolio investments by value categories. Create andmaintaingood relationships with a broad value management network, including LOB BFOs, to collaborate on portfolio business value governance goals and deliverables. Required Skills: bachelors degree in accounting, finance, or a related field preferred 13-16years of experience in finance, financialanalysisor business planning field Strong financial reporting and analysis experience preferred, with a proven ability to drive actionable insights. Experience summarizing results for senior leadership, working with large data sets. Strong relationship building skills across multiple areas, and multiple levels of management. Skilled at managing conflict and driving alignment in an environment of diverse perspectives. Ability to thrive in ambiguity and manage through lot of changes.
Installation, migration, configuration, maintenance, technical support and troubleshooting of InfoSphere DataStage Client and Server Responsible for InfoSphere DataStage administration and server maintenance / Upgrades / patches / install Build and Monitor server usage statistics to identify possible performance issues/enhancements for ETL Applications (Administrative Views for InfoSphere DataStage, Server Usage Report) Expertise on AWS and Azure Coud and related technologies Expertise on CI/CD process using Jenkins/UDeploy/Git Expertise on IDE (Integrated Development Environment) Performance tuning and Server management of InfoSphere DataStage server environment (clustering, Load balancing). Work with Business Teams for managing user and group permissions, Workflows and Projects, Database Views, Data Sources and Data Connections Manage and support migration of content from development to production environments. Provide appropriate training and support to business users on the use of InfoSphere DataStage tools, best practices and standards. Assist in the identification and migration of data sources to InfoSphere DataStage server. Document best practices for development and administration of the InfoSphere DataStage platform. Contribute to architecture and capacity planning activities. Required to monitor/Handle InfoSphere DataStage and InfoSphere DataStage services during windows servers maintenance. Configure/Optimize Servers settings. Apply trace logs on servers in case of troubleshooting complex incidents. Troubleshooting dashboards issues, system slowness. Create ODBC, OLE connections for SQL DB servers and Implement Firewall rules on InfoSphere DataStage processing servers. Linux server setup, deployment, and maintenance Provide off-hours and weekend support in an on-call rotation. Required Skills: Expertise on various database drivers (DBX, ODBC, JDBC) Working knowledge on Snowflake, Databricks, SQL Server, etc Expertise on UNIX and Windows scripting Working knowledge on Python and REST API Working knowledge on Okta and other SSO technologies Required Experience & Education: 8 to 11 years of experience Experience with InfoSphere DataStage 11.x or newer bachelors degree or better preferred Desired Experience: Experience with IBMs CloudPak technology / CloudPak for Data
Design and implement data integration solutions using tools such as Apache Airflow, Informatica, Python, and Snowflake. Develop and maintain ETL processes to ensure data is accurately and efficiently loaded into the data warehouse. Develop error handling, alerting, monitoring, and testing processes into data pipelines. Collaborate with cross-functional teams to understand data requirements and deliver solutions that meet business needs. Manage and optimize data pipelines for performance and scalability. Implement and manage DevOps practices in the Data Engineering environment, including version control with BitBucket and continuous integration/continuous deployment (CI/CD) with Jenkins. Develop and manage branching strategies to support multiple development streams. Ensure data quality and integrity through rigorous testing and validation. Work with databases and SQL to extract, transform, and load data. Integrate data from various APIs into the data warehouse and other data platforms. Participate in Agile development processes, including sprint planning, daily stand-ups, and retrospectives. Use Jira for task management and tracking progress. Be available for occasional on-call night/weekend support. Qualifications Required Skills: Strong python and SQL skills Experience building data pipelines in python Familiarity with one of the following technologies- JAVA, C#.NET Experience with extracting data from Rest APIs and ingesting it to a cloud data warehouse Experience working with S3 buckets and writing DAGs on Airflow Experience programmatically working with any cloud data warehouse Strong written and verbal communication skills with the ability to interact with all levels of the organization Strong interpersonal/relationship management skills. Strong time and project management skills Familiarity with agile methodology like Scrum/Kanban Required Experience & Education: 8 to 11 Years of relevant experience required 11 to 13 Years of overall experience required bachelors degree or equivalent preferred Experience with vendor management in an onshore/offshore model Proven experience with architecture, design, and development of large-scale enterprise application solutions Desired Experience: Experience with Python/R or other statistical programming language Understanding of statistics concepts (eg confidence intervals, hypothesis testing, regression analysis) Angular Ability to think strategically, analyze and interpret market and consumer information Intense curiosity, high intellectual and analytical horsepower, passionate pursuit of analytics driven insights
Be hands-on in the design and development of robust solutions to hard problems, while considering scale, security, reliability, and cost Support other product delivery partners in the successful build, test, and release of solutions Be part of a fast-moving team, working with the latest tools and open-source technologies Work on a development team using agile methodologies. Understand the Business and the Application Architecture End to End Solve problems by crafting software solutions using maintainable and modular code. Participate in daily team standup meetings where you'll give and receive updates on the current backlog and challenges. Participate in code reviews. Ensure Code Quality and Deliverables Provide Impact analysis for new requirements or changes. In-depth knowledge of single team business domain and the ability to express or communicate technical work in business value terminology. Firm grasp on design disciplines and architectural patterns and aligning and influencing the fellow team members in following them. Mentor team members by reviewing their work, sharing technical knowledge, and fostering a collaborative and growth-oriented team environment Engaged in fostering and improving organizational culture. Qualifications Required Skills: Strong experience in C#, SOLID Design Principles/Patterns, OOP, Data Structures, ASP.NET Core, ASP.NET MVC,Web API, ReactJS, xUnit, TDD, Kafka, Microservices, Event-Driven Architecture, Azure (including Terraforms and AKS). Proficiency in SQL querying and database design to interact with relational databases like SQL Server. Experience writing unit and integration tests and effectively troubleshooting application issues. Knowledge of Service Oriented Architecture, SonarQube, CheckMarx Ability to speak/write fluently in English Experience with agile methodology including SCRUM. Experience with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: Software engineer (with 3-5 years of overall experience) with at-least 3 years in the key skills listed above bachelors degree equivalent in Information Technology, Business Information Systems, Technology Management, or related field of study.
Analyze change and tool metrics to identify trends and automation opportunities for release process improvement. Develop models, procedures, and monitoring strategies within Release and Change Management scope. Apply End-to-End Release and Change Management frameworks (including ITIL, SOX, and SOC1 Controls). Utilize systems analysis skills in an Agile environment to ensure smooth and efficient software releases. Participate in daily team standups, providing updates on release challenges and backlog items. Work closely with development, QA, and DevOps teams to streamline deployment processes and minimize risks. Collaborate on software reliability improvements using Failure Modes and Effects Analysis (FMEA). Implement AI-driven solutions to enhance automation in release management. Leverage AWS and OpenShift cloud platforms for deployment scalability and efficiency. Ensure compliance with regulatory and security policies while maintaining accurate release documentation. Skills & Preferred Qualifications: Strong understanding of Release and Change Management frameworks and ITIL processes. Proficiency in Java, Java Spring Boot, React JS, with experience in JSON and Python. Hands-on experience with cloud platforms like AWS and OpenShift. Exposure to AI technologies and their application in software automation. Familiarity with SOX, SOC1 compliance, and IT controls for regulated environments. Knowledge of healthcare business processes and industry-specific compliance requirements. Understanding of FMEA and software reliability concepts. Strong analytical, problem-solving, and process improvement skills. Excellent communication and collaboration abilities to work effectively across teams. Required Experience & Education: bachelors degree in computer science, Information Technology, or a related field (or equivalent experience). 7 to 10 years of experience in software development, release management, or change management. Prior experience in healthcare IT is a strong plus. Hands-on experience working in an Agile development environment.
Utilize Large Language Models (LLMs), Open Source, Machine Learning, and numerical programming frameworks, to build transformative solutions. Understanding of AI Models, Large Language Models, and AI specialized infrastructure especially as it relates to AI trends and issues within businesses. Work with Product Development as a Generative Artificial Intelligence (AI) subject matter expert and architect and develop scalable, resilient, ethical AI solutions. Build solutions that align with responsible AI practices. Work with both open-source models (Tensorflow, PyTorch, Hugging Face Transformers) cloud solutions, internal solutions and external partners to deliver the best solutions Optimize existing generative AI models for improved performance, scalability, and efficiency. Develop and maintain AI pipelines, including data preprocessing, feature extraction, model training, and evaluation. Required Skills: Experience working with recommendation engines, data pipelines, or distributed machine learning. Degree in Computer Science, Artificial Intelligence, Machine Learning, or a related field. Extensive experience in research with sequential modelling or generative AI, deep learning architectures, and Transformers, with a strong understanding of deep learning techniques such as GPT, VAE, and GANs. Programming experience in C/C++, Java, Python, computer vision, self-supervised learning, transfer learning, and reinforcement learning. Experience with machine learning libraries and frameworks such as TensorFlow, PyTorch, or Keras. Experience with natural language processing (NLP) techniques and tools, such as SpaCy, NLTK, or Hugging Face. Strong knowledge of data structures, algorithms, and software engineering principles. Familiarity with cloud-based platforms and services, such as AWS, GCP, or Azure. Excellent problem-solving skills, with the ability to think critically and creatively to develop innovative AI solutions. Strong communication skills, with the ability to effectively convey complex technical concepts to a diverse audience. Possess a proactive mindset, with the ability to work independently and collaboratively in a fast-paced, dynamic environment. Required Experience & Education: 8-11 Years of Experience Previous experience as Machine Learning Engineer / Prompt Engineer and strong programming skills. Experience working within the healthcare industry is desirable. Familiarity with healthcare-specific IT systems and industry regulations, such as Electronic Health Record systems and HIPAA, is an added advantage. Desired Experience: Exposure to Gen AI and Cloud systems like AWS.
The technology organization relies on the CMDB team for ensuring accurate near real-time representation of CI states, properties, and relationships. Candidates will be expected to act as a subject matter expert in the ServiceNow platform and core CMDB concepts/technologies.Day to day responsibilities will include, but are not limited to: The creation of automated discovery plans with ownership of discovery support Maintaining CMDB including: data updates, CI creation/retirement, integration maintenance (service graph connectors and custom) Integrating the CMDB with other books of records across the technology organization Driving service owners across the technology to ensure the CMDB remains healthy and up to date Identifying key performance indicators and developing dashboards capable of tracking CMDB health and identifying areas where focus is needed Qualifications Required Skills: Strong written and verbal communication skills with the ability to interact with all levels of the organization. Strong influencing/negotiation skills. Strong interpersonal/relationship management skills. Strong time and project management skills. Familiarity with most of the following technologies- JavaScript, Angular Familiarity with agile methodology including SCRUM team leadership. Familiarity with modern delivery practices such as continuous integration, behavior/test driven development, and specification by example. Required Experience & Education: 8-11 Years of experience required. Batchelors degree or equivalent work experience required 10+ years experience managing CMDB discovery execution and patterns. 5+ years experience in automation technologies: Ansible, Phython and Powershell. 5+ years experience in CMDB management in ServiceNow ITIL v3+ certification Advanced problem-solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions. Excellent oral and written communication skills. Demonstrated ability to define and develop customized solutions that meet business requirements. Demonstrated ability to prioritize workload and meet project deadlines. Ability to adapt in a dynamic work environment and make independent decisions. Willingness to work a flexible schedule to accommodate project deadlines andor after-hours support. Desired Experience: Peer leadership Ability to work independently and drive positive outcomes through collaboration across the technology organization Passion for customer experience and service management
Using your knowledge of ML / AI, you will build technologies to generate descriptive and predictive insights on how we can better serve throughout their customer journey, with digital assets we have. Your work will require deep acquaintance withEvernorth sdata,seekingto find ways to deliver value through advanced feature engineering. From your models, you will deliver actionable insights that can be incorporated into existing digital and marketing solutions as we'll as informing on newstrategy. In addition to collaborating with Data Science Management and Business Analytics partners toestablishstrategic priorities, you will work closely with Data & Engineering to deliver code that is robust and ready to scale. Data acquisition,QCand exploratory analysis on transactional member data Create models using ML / AI techniques to predict risk andidentifyactionable insights Deliver clean, reusable, and scalable code Work closely with Data & Engineering to deploy models Partner with senior team members on the latest analytic techniques, technologies, and methods Required Education MS/PhD in Computer Science, Math, Statistics, or in any technical field that provides a solid basis for analytics or equivalent work experience RequiredSkills The ideal candidate for this role will have strong coding skills in Python, a passion for creating technology to improvethe healthcaresystems, and an attitude of creativity and continual learning. RequiredExperience 5-8years of industry experience with Data Mining, StatisticalAnalysisand leading ML / AI methods;XGBoost, Light GBM, deep learning, reinforcement learning, optimizationrequired 5-8years of experience with Python,PySparkand its data science libraries Excellent oral and written communication skills DesiredExperience Prior experience working in the healthcare industry, servicesopsor digital domain Experience with deploying predictive models into production Experience working with business stakeholders
Contribute to roadmap and strategy presentations that align to organizational goals and resources. Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training, and operational support using agile methodologies Work with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing solution and design suggestions Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows. Timely support of any implementation and performance issues reported on ServiceNow platform Configuration of Email Notifications and Alerts to notify users about specific activities in the system Develop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules. Perform environmental promotional activities from Dev to Stage and Test. Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams. Required Skills: SME in ServiceNow system applications and custom applications. Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting. Proven experience as a ServiceNow Developer with expertise in Flow Designer. Build and maintain automated workflows using Flow Designer Optimize and troubleshoot existing workflows to ensure efficiency and scalability. Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services Experience in Email notifications. Responsible for standard configuration, user administration, security, workflow, data management and integrations. Activate a plug-in, build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Aiding in translating business requirements into technical requirements Experience working in Agile/Scrum methodologies Required Experience & Education: SME in ServiceNow system applications and custom applications. Total 5-8 years of experience needed. bachelors degree or equivalent degree and work experience is required Bachelors degree with Minimum 5 years of ServiceNow platform experience ServiceNow Certified Systems Administrator - Mandatory ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist - ITSM (preferred) ITIL4 Certified Desired Experience: Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each. Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM Perform advanced customizations including Business rules, Script Includes, Client Scripts Experience designing, building and maintaining integration using REST, SOAP web services Experience on troubleshooting production issues and lead team providing solutions
Accurately assess and categorize cases based on their nature and urgency. Sorting and allocation of claims first hand ensuring they are accurately assigned. Classification of data and support with reporting to line manager. Route cases to the correct queues within the queue management system. Ensure efficient and timely case assignment to the appropriate customer service and claim s handlers. Identify and escalate any potential SLA breaches across various queues. Monitor case volume and workload within the operational queues. Maintain accurate and up-to-date records within the system. Collaborate effectively with Team leaders and sites leads across all GIH sites Identify opportunities for process improvement within the Queue management workflow. Participate in team meetings and contribute to discussions on improving team efficiency and effectiveness. Able to work on night shift.
Collaboration: Work with Enterprise architects and stakeholders for reviews and approvals needed as per the process. Collaborate with other professionals to determine functional and non-functional requirements for new software or applications Work on the overall vision of stakeholders and customers. Choose the right approach that aligns with business needs. Implementation oversight: Guide implementation to ensure solutions meet design specifications. Provide guidance to development teams and communicate successfully all concepts and guidelines to development team oversee progress of development team to ensure consistency with initial design Integration: Ensure seamless integration of system components with other systems. Quality assurance: Manage reviews (design/code) for the critical components to ensure systems are robust and secure. Documentation: Maintain comprehensive documentation for system designs and processes. Value stream and ART responsibilities: Align system designs with Value streams and ART, participate in PI planning, and support the continuous delivery pipeline. Continuous improvement: Recommend enhancements to existing systems for improved efficiency. Requirements and skills Bachelor s or master s degree in computer science, Software Engineering, or a related field. Proven experience (5 years) as systems architect Extensive knowledge of software development methodologies, source code management strategies, design patterns, DevSecOps, automation, and best practices. Ability to translate non-functional requirements such as availability, flexibility, stability, ease of maintenance and security. Experience of implementing software using Enterprise .NET technologies (.NET 5+), web based and desktop clients, application servers, relational and non-relational databases, container-based services (such as Docker, Kubernetes), service-bus solutions, testing strategies. Excellent knowledge of software and application design and architecture Understanding of software quality assurance principles A technical mindset with great attention to detail High quality organizational and leadership skills Strong communication and presentation skills Strong analytical, problem-solving, and conceptual abilities Experience with information processing fundamentals and best practices Ability to prioritize tasks, especially when under pressure Desirable Microsoft .NET Core Certified Experience of using Microsoft Azure DevOps tools Experience of using Github Experience of using Jira
Contribute to roadmap and strategy presentations that align to organizational goals and resources. Participate in the full SDLC Requirements Gathering, Analysis, design, and coding, testing, training, and operational support using agile methodologies Work with process owners and business stakeholders to translate business requirements into functional requirements within ServiceNow and proposing solution and design suggestions Designing solutions to enhance IT service requests in Service Request Management module by developing JavaScript programs and workflows. Timely support of any implementation and performance issues reported on ServiceNow platform Configuration of Email Notifications and Alerts to notify users about specific activities in the system Develop User Interfaces - Configure and maintain Forms, Lists, Views, UI Policy, UI Scripts, UI Actions, View Rules, Welcome Page Content, Map Pages, and other UI elements for ServiceNow modules. Perform environmental promotional activities from Dev to Stage and Test. Designed various custom ServiceNow reports for enhancing higher level management for monitoring the performance of various support teams. Required Skills: SME in ServiceNow system applications and custom applications. Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting. Proven experience as a ServiceNow Developer with expertise in Flow Designer. Build and maintain automated workflows using Flow Designer Optimize and troubleshoot existing workflows to ensure efficiency and scalability. Experience designing, building and maintaining integration using Integration Hub, REST, SOAP web services Experience in Email notifications. Responsible for standard configuration, user administration, security, workflow, data management and integrations. Activate a plug-in, build reports, gauges, and homepages Set up Service Level Agreements (SLAs) and monitor SLA workflows Aiding in translating business requirements into technical requirements Experience working in Agile/Scrum methodologies Required Experience & Education: SME in ServiceNow system applications and custom applications. Total 5-8 years of experience needed. bachelors degree or equivalent degree and work experience is required Bachelors degree with Minimum 5 years of ServiceNow platform experience ServiceNow Certified Systems Administrator - Mandatory ServiceNow Certified Application Developer ServiceNow Certified Implementation Specialist - ITSM (preferred) ITIL4 Certified Desired Experience: Create, maintain, and enhance Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals Create and configure Business Rules, UI Policies, UI Actions, Client Scripts, and ACLs including advanced scripting of each. Knowledge on ServiceNow platform modules likes HRSD, APM, PPM, GRC, ITAM Perform advanced customizations including Business rules, Script Includes, Client Scripts Experience designing, building and maintaining integration using REST, SOAP web services Experience on troubleshooting production issues and lead team providing solutions
Deliver infrastructure as code that has had automated end-to-end testing, documentation via published work & development processes & standards. Greatly reduce repetitive boring manual tasks so you can work on the fun challenging projects that advance efficiency and operational integrity of Cignas IT infrastructure. Prevent fat finger mistakes or other errors and revert configurations back to the last working configuration to restore network services as quickly as possible. Responsibilities As a UI developer you will: As an Angular developer, your daily tasks will involve translating designs into high-performance web applications. Create scalable solutions using tools like TypeScript, HTML, and CSS. User Interface Development: Create visually appealing and responsive user interfaces. Utilize Angular to transform design concepts into interactive, user-friendly web applications, ensuring a seamless engaging user experience. Code Implementation: Write clean, maintainable, and efficient code in TypeScript, HTML, and CSS. Follow industry best practices and coding to develop scalable and modular Angular applications. Component Architecture: Develop reusable and modular UI components to promote code reusability and maintainability. Implement state management and handle component communication for efficient data flow. Collaboration: Work closely with cross-functional teams, including designers and back-end developers, to ensure seamless integration of front-end and-end systems. Maintain effective communication to align with project goals. Documentation: Maintain thorough documentation for the codebase, APIs, and architectural decisions. Support knowledge transfer within the team and contribute to the overall knowledge base. Testing and Debugging: Perform comprehensive testing of Angular applications, including unit testing and end-to-end testing. Debug and resolve issues to ensure a robust and error-free user experience. Work closely with QA team to include automated testing into the build pipeline Qualifications Required Skills: Angular Proficiency: Demonstrated expertise in the Angular framework, including a deep understanding of core concepts like components, services, modules, data structures. UI/UX Sensibility: Good understanding ofUI/UXweb design principles and a focus on delivering intuitive user interfaces. Build and Version Control Tools: Proficient in using version control tools such as Git. Strong interest in learning new and emerging technologies. Networking experience (eg protocols, routing, switching, filtering, firewall rules, etc) is a plus. Required Experience & Education: bachelors Degree (Business or Computer Science preferred) or equivalent work experience. 5+ years of Angular development and 5+ years in a senior developer role. Experience mentoring junior developers is a plus. Desired Experience: Excellent communication and mentoring skills. Creative problem-solving abilities and attention to detail. Interpersonal skills to interact with customers and team members. Ability to multitask and prioritize workload.
Technical Leadership: Lead with expertise derived from a robust development background, transitioning into a management role. Foster a culture that embraces the Fail Fast-Fail Safe-Learn from It philosophy, driving incremental value for the business. Enforce adherence to application development policies, standards, and procedures. Serve as a Subject Matter Expert (SME) in the technologies and business domains under your purview through continuous learning and mentoring. Direct and oversee the successful delivery of the value stream, ensuring alignment with strategic objectives. Team Leadership: Provide inspirational leadership, cultivating a high-performing, collaborative, and innovative team culture. Leverage metrics-based management to drive accountability and performance improvements. Drive process optimization to enhance operational efficiency. Manage team career development, performance evaluation, compensation planning, and communication. Mentor and manage software development teams, promoting a focus on innovation, automation, collaboration, and delivery excellence. Allocate resources effectively to meet project commitments within scope, time, and budget while managing risks and resolving issues. Collaborate with Architects, Business Systems Analysts (BSAs), and Scrum Masters to deliver scalable, secure, and efficient solutions. Requirements Proven leadership experience (3+ years) in software development management with a total of 10+ years of professional experience. Hands-on experience building SaaS products. Strong experience with Agile methodologies. Proficiency in coding languages frameworks, in any of the below Microsoft .Net Web-based and JavaScript technologies (Node.js, Angular, React) Mobile technologies API Gateways Oracle Database Strong understanding and experience of working practices across multiple geographies Education: Bachelor s or master s degree in computer science, Software Engineering, or a related field. Good to have Knowledge of health insurance practices. Certifications in Agile/SaFe Agile methodologies.
Design and develop robust cloud solutions considering scalability, security, reliability, performance, operational excellence, and cost. Work with product teams to build, test, and deploy cloud solutions using best practices. Actively participate in Agile ceremonies such as stand-ups, backlog grooming, sprint planning, and retrospectives. Collaborate with cross-functional teams to understand business needs and translate them into cloud solutions. Identify risks and potential blockers in cloud adoption and work towards mitigating them. Guide teams in implementing Terraform-based Infrastructure as Code (IaC) solutions. Develop and integrate RESTful APIs while ensuring security and performance best practices. Automate cloud deployments and improve maintainability, testability, and observability. Document designs and solutions to provide clarity and enable smooth adoption. Support day-to-day cloud operations and help teams troubleshoot AWS-related issues Required Skills & Qualifications: 5-8 years of experience in cloud engineering, DevOps, or related roles. Mandatory: Strong expertise in Terraform for Infrastructure as Code (IaC). Strong problem-solving skills with a proactive approach to tackling complex cloud challenges. Experience with containerization and orchestration: Docker, Kubernetes, and ArgoCD. Hands-on experience with AWS services such as S3, CloudFront, EKS, Aurora, PostgreSQL, MongoDB, and AWS Networking. Knowledge of CI/CD pipelines and tools like Git, Jenkins for automation. Strong experience in developing and integrating RESTful web services. Ability to mentor junior team members and contribute to knowledge sharing. Excellent communication and ability to collaborate across teams. Understanding of security best practices in AWS cloud environments. Preferred Qualifications Experience with Spring Boot is a plus. AWS Certified Solutions Architect - Associate or HashiCorp Terraform Associate Certification is preferred. Knowledge of Cigna-specific tools (RAAS, CCOE P2P, CNP, ServiceNow) is a plus. This role offers the opportunity to work with cutting-edge cloud technologies, solve challenging problems, and contribute to cloud adoption at scale.