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Manipal Cigna Insurance Group
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Administration and Queue Management Specialist

Administration and Queue Management Specialist

Manipal Cigna Insurance Group

1 - 5 years

|

1 - 5 Lacs

bengaluru karnataka india

Posted:16 hours ago| Platform: Foundit logo

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Skills Required

sla monitoring queue management data classification case assignment process improvement team collaboration

Work Mode

On-site

Job Type

Full Time

Job Description

Accurately assess and categorize cases based on their nature and urgency.
Sorting and allocation of claims first hand ensuring they are accurately assigned.
Classification of data and support with reporting to line manager.
Route cases to the correct queues within the queue management system.
Ensure efficient and timely case assignment to the appropriate customer service and claim s handlers.
Identify and escalate any potential SLA breaches across various queues.
Monitor case volume and workload within the operational queues.
Maintain accurate and up-to-date records within the system.
Collaborate effectively with Team leaders and sites leads across all GIH sites
Identify opportunities for process improvement within the Queue management workflow.
Participate in team meetings and contribute to discussions on improving team efficiency and effectiveness.
Able to work on night shift.

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Manipal Cigna Insurance Group

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