Senior Salesforce Service Cloud Developer Info Services

3.0 - 5.0 years

0 Lacs

hyderabad, telangana, india

On-site

Job Title: Senior Salesforce Service Cloud Developer Location: Hyderabad - Hybrid Role Employment Type: Full-time Work time: Support till 12:00am IST About the Role We are seeking a Senior Salesforce Service Cloud Developer to design, build, and optimize Salesforce Service Cloud solutions that enhance customer support efficiency and service delivery. The ideal candidate will have deep technical knowledge of Salesforce architecture, hands-on experience with Service Cloud functionalities, and a strong understanding of integration, automation, and customization best practices. Key Responsibilities Design, develop, and implement Service Cloud solutions aligned with business requirements. Customi...

Posted 1 month ago

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Administration and Queue Management Specialist Manipal Cigna Insurance Group

1.0 - 5.0 years

1 - 5 Lacs

bengaluru, karnataka, india

On-site

Accurately assess and categorize cases based on their nature and urgency. Sorting and allocation of claims first hand ensuring they are accurately assigned. Classification of data and support with reporting to line manager. Route cases to the correct queues within the queue management system. Ensure efficient and timely case assignment to the appropriate customer service and claim s handlers. Identify and escalate any potential SLA breaches across various queues. Monitor case volume and workload within the operational queues. Maintain accurate and up-to-date records within the system. Collaborate effectively with Team leaders and sites leads across all GIH sites Identify opportunities for pr...

Posted 3 months ago

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Desktop investigation (Doctor) StarHealth Insurance

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a Claim Investigator at Star Health and Allied Insurance Co Ltd, your main responsibilities will include: - Conducting a thorough scrutiny of claim documents to ensure accuracy and completeness. - Matching the clinic findings mentioned in the ICPs/hospital documents with the customer during calls. - Identifying suspected cases and assigning them for investigation. - Ensuring that cases sent for investigation are closed within the defined turnaround time (TAT). - Maintaining a minimum hit rate of 30%. - Assisting desktop investigation staff in conducting claim investigations. - Actively participating in team meetings, sharing relevant information, and providing suggestions for process impr...

Posted 4 months ago

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