Information Technology Support Trainee

Role: IT Support- Trainee

Job Location: Gurgaon ( Work From Office)

Shift Timing: 6 pm to 6 am total window ( can work for any 9 hours including 1 hour break)

5 days Working in a week

Role & responsibilities

IT Support Trainee Job Summary:

We are looking for motivated and tech-savvy IT Support Trainee to join our team.

This role is ideal for someone eager to gain hands-on experience in IT support, troubleshooting, and system maintenance within a fast-paced work environment.

Key Responsibilities:

• Responsible for providing the first-line of telephone/virtual technical support of hardware, Operating Systems, peripherals, sub-systems and/or applications for customers.
• L1 and L2 support to be provided for desktops, printers, operating systems, cloud, etc.
• Applies basic/advanced diagnostic techniques to identify problems, investigate causes and fix tech related failures.
• Takes end to end Ownership of Customer Issues until resolution and follow up as mandated by the process requirements.
• Anticipate customer needs and effectively addressing concerns related to their issue or resolution.
• Up selling and cross-selling brand products and services of Microsoft, HP, Dell, Lenovo etc.
• Responsible for effectively handling customer queries and providing exceptional customer service.
• Maintaining Consistent Productivity and consistently achieving assigned targets.
• Ability to handle clients professionally during all interfaces.
• Meet Call Quality requirements according to Call Monitoring Guidelines.
• Establish, develop and maintain positive business and customer relationships.

Qualifications & Skills:

• Degree/diploma in IT, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, MacOS), and networking fundamentals.
• Understanding of AI tools will be preferred.
• Understanding of fundamental networking concepts (IP, DNS, DHCP).
• Strong problem-solving skills and a willingness to learn.
• Good communication and interpersonal skills.
• Ability to work collaboratively as part of a team.

Preferred candidate profile

Should have excellent Comm skill

Comfortable for Night Shift Job ( 5 days in a week)

Preferably candidates from Gurgaon.