Role: IT Sales Trainee Job Location: Gurgaon ( Work From Office) Shift Timing: 6 pm to 6 am total window ( can work for any 9 hours including 1 hour break) 5 days Working in a week Role & responsibilities Responsibilities: Helping the customer with their query and sell our products and services. Up-selling and cross-selling brand products and services of Technology leading brands. Responsible for effectively handling customer queries and providing exceptional customer service. Maintaining Consistent Productivity and consistently achieving assigned targets. Meet Call Quality requirements according to Call Monitoring Guidelines. Motivation for Sales, Sales Planning, Implementation & Rapport Building Establish, develop and maintain positive business and customer relationships Ideally, you should have: Strong phone, verbal & written communication skills along with active listening Ability to multitask (Type & Talk) Pro-active and should carry a positive attitude. Excellent inter-personal skills Prioritizing, time management and organizational skills Basic understanding of Computers is preferred Preferred candidate profile Should have excellent Comm skill Comfortable for Night Shift Job ( 5 days in a week) Preferably candidates from Gurgaon.