Information Technology Lead

Job Title: Observability & Monitoring Engineer
Location: India

The Role

You will design and operate the telemetry backbone for our internal platforms and business-critical applications. This role spans metrics, logs, traces, synthetics, RUM, and event correlation instrumenting services, building dashboards, tuning alerts, and partnering with Incident/Problem/Change to drive measurable reliability outcomes.

• Design the observability stack: Define and implement standards for metrics, logs, traces, and profiling (e.g., OpenTelemetry collectors, exporters, and context propagation).

• Instrument what matters: Establish golden signals, SLIs/SLOs, and health checks for priority services; automate baselining and anomaly detection.

• Build actionable visibility: Create executive and on-call views (dashboards, service health, dependency maps) for Apps, Network, Collaboration tools, HRIS, and integrations.

• Engineer signal > noise: Develop alerting policy as code; reduce false positives; implement suppression, deduplication, and auto-remediation runbooks.

• Partner in operations: Work hand-in-hand with Incident & Problem Management to accelerate triage, cut MTTR, and drive durable RCAs and prevention actions.

• Integrate the ecosystem: Connect observability to CI/CD, feature flags, incident tooling CMDB/service catalog, and collaboration channels (Slack/Zoom).

• Champion reliability culture: Coach product and platform teams on instrumentation patterns, trace context, and SLO thinking; contribute reusable modules/templates.

• Continuously improve: Lead telemetry hygiene initiatives, cost/usage optimization of monitoring platforms, and performance tuning across tiers.

• Security & compliance: Ensure monitoring data is handled per policy; implement role-based access and guardrails for sensitive logs/metrics.
  

• Experience: 4-8 years in Observability / SRE / Platform / Monitoring roles supporting SaaS or enterprise applications.

• Telemetry tools: Hands-on with monitoring and logging tools.

• Tracing & metrics: Strong grasp of distributed tracing, RED/USE/golden signals, SLI/SLO/SLA, and error budgets.

• Automation & code: Proficient in common languages such as Python.

• Cloud & platforms: Experience with AWS

• ITSM fluency: Comfortable operating within Incident/Problem/Change frameworks; adept at runbooks, RCAs, and post-incident reviews.

• Data mindset: SQL or log query languages; can translate telemetry into insights and narratives.

• Soft skills: Clear communicator, collaborative partner, bias to action, and calm during outages.
  

• Service maps/dependency modeling, synthetic/RUM design, APM transaction tuning, log schema governance.

• Experience integrating observability with CMDB/service catalog and feature flag systems.

• Certifications (e.g., AWS, Datadog).