Information Technology Lead - ANZ

About the Role

The IT Lead for ANZ (Australia New Zealand) is responsible for overseeing all IT operations, strategy, and initiatives within the market unit. This role ensures alignment of IT solutions with business needs, delivering technology-driven value, and maintaining operational excellence. The IT Lead acts as the primary liaison between the corporate IT function and the market unit, driving local adoption of global IT strategies while tailoring solutions to meet market-specific requirements. The position involves managing IT infrastructure, applications, and digital transformation initiatives, fostering collaboration across business and IT teams, and ensuring compliance with enterprise standards and policies.

Role & responsibilities

• Develop and execute the IT strategy for the market unit, ensuring alignment with corporate IT objectives and business goals.
• Serve as the primary point of contact for IT within the market unit, bridging global IT initiatives with local business needs.
• Partner with business stakeholders to identify technology opportunities that drive growth, efficiency, and innovation.

IT Operations Management

• Oversee day-to-day IT operations, ensuring reliable delivery of IT services, infrastructure, and applications within the market unit.
• Manage IT support teams to ensure rapid resolution of incidents, service requests, and escalations.
• Monitor IT performance metrics and SLAs, implementing corrective actions to maintain high service quality.
• Ensure the availability, scalability, and security of IT systems to meet market demands.

Digital Transformation and Innovation

• Lead digital transformation initiatives within the market unit, focusing on modernizing legacy systems, adopting cloud technologies, and implementing automation solutions.
• Drive the adoption of data analytics, BI tools, and other digital solutions to enhance decision-making and operational performance.
• Collaborate with corporate IT teams to implement and scale enterprise-wide technologies and platforms in the local market.

Vendor and Partner Management

• Manage relationships with local IT vendors, service providers, and technology partners to ensure high-quality service delivery.
• Negotiate and manage contracts, ensuring alignment with enterprise procurement standards and cost-effectiveness.
• Evaluate and onboard new technologies or services to meet the specific needs of the market unit.

Governance, Risk, and Compliance

• Ensure compliance with global IT policies, security standards, and regulatory requirements within the market unit.
• Identify and mitigate IT risks, implementing robust cybersecurity measures to protect market unit assets.
• Conduct regular audits and assessments to ensure adherence to enterprise IT governance frameworks.

Team Leadership and Development

• Lead and mentor the local IT team, fostering a culture of collaboration, innovation, and accountability.
• Build capability within the IT team through training, skill development, and exposure to emerging technologies.
• Establish clear goals, performance metrics, and development plans for the team.

Budgeting and Financial Management

• Develop and manage the IT budget for the market unit, ensuring cost efficiency and alignment with business priorities.

Preferred candidate profile

• 10-12 years of experience in IT roles, with at least 3-5 years in a leadership position managing IT operations.
• Experience in managing IT in a geographically dispersed or multi-market environment is preferred.
• Proven track record in implementing digital transformation projects and aligning IT with business strategies.

Education Qualification and Certifications

• Bachelors Degree in Information Technology, Computer Science, or a related field (Masters degree preferred).

Certifications:

• TOGAF or Zachman certified
• ITIL Foundation / Expert
• Certified Information Systems Security Professional (CISSP) or equivalent (preferred)
• Cloud Certification (AWS, Azure, or GCP Architect)
• PMP or Agile certifications (e.g., SAFe, Scrum master) are a plus