7 Micros Jobs

*Handling day to day accounts *Doing ledger & journal entries *Weekly twice going out meeting our dealers & doing accounts reconcilation *Passing credit notes,debit notes *Knowledge of GST,TDS,..etc *passing entries in XL Required Candidate profile *Male, B Com Graduate Localite FROM KRISHNA or VIJAYWADA District *Age 23-26 yrs *Should be strong in XL( Micros,Macros,V look up..etc) *Should have 2 yrs exp in Any Comapny (NO Auditors & No IT)

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for the delivery of departmental results through the successful direction and management of a team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines. We are seeking a highly motivated and experienced Customer Service Manager Support to lead a team of Technical Support Analysts delivering exceptional support to customers of the Oracle Hospitality product suite. This role requires strong leadership skills, a solid technical understanding of the product offerings, and a passion for customer satisfaction. The ideal candidate will ensure service excellence, drive operational efficiency, and foster a culture of continuous improvement and accountability. **Key Responsibilities:** **Team Leadership & Performance Management** - Lead, mentor, and develop a team of Technical Support Analysts. - Set performance goals and conduct regular evaluations. - Foster a collaborative, high-performing team environment. **Customer Support Operations** - Oversee day-to-day support operations ensuring timely and effective resolution of customer issues. - Ensure adherence to SLAs, KPIs, and Oracle's customer experience standards. - Handle escalations and work closely with internal stakeholders for resolution. **Process Improvement & Quality Assurance** - Monitor support interactions to ensure adherence to quality standards. - Identify recurring issues and drive root cause analysis. - Implement best practices and process enhancements to improve customer experience. **Collaboration & Reporting** - Work cross-functionally with Product Management, Engineering, and Sales teams. - Generate and present operational metrics, trend reports, and improvement plans to leadership. - Participate in global support initiatives and strategic planning. **Training & Development** - Identify training needs and facilitate technical and soft skills development. - Promote a learning culture through coaching, feedback, and continuous knowledge sharing. **Required Qualifications:** - Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. - 10+ years of experience in technical/customer support, with at least 3 years in a leadership or managerial capacity. - Strong understanding of hospitality industry solutions, preferably Oracle Hospitality products like OPERA, Simphony, and related systems. - Experience installing/configuring/supporting MICROS or Hotel Systems software products will be an added advantage. - Proven track record of managing support teams in a 24/7 global support environment. - Excellent communication, conflict resolution, and stakeholder management skills. - Ability to analyze data and derive insights for continuous improvement. - Familiarity with support tools like Oracle Service Cloud, CRM systems, and knowledge base management. **Preferred Qualifications:** - ITIL certification or similar service management framework knowledge. - Experience in managing remote or hybrid teams. - Background in SaaS or cloud-based product support environments.,

As a Telephone Operator, your communication skills are exemplary. You speak clearly and confidently, impressing both internal and external guests with your prompt and efficient service. Your responsibilities include ensuring that messages, requests, and food and beverage orders are taken and dispatched accurately and efficiently. The successful candidate for this position should possess the following qualifications: - Diploma in Hospitality Management or similar field - Professional experience in Food & Beverage Service, Reception, or Operator roles - Self-confidence demonstrated through strong communication skills - Computer literacy in Opera Fidelio, Micros, Microsoft Office, and EDC Machine - Fluency in Bahasa Indonesia and English (both spoken and written),

As a member of the Support organization, your primary focus is to provide post-sales support and solutions to the Oracle customer base, acting as a dedicated advocate for customer needs. In the role of Client Relations Manager, you will be tasked with overseeing the delivery of departmental results by effectively directing and managing a team of staff. Your responsibilities will include ensuring high levels of customer satisfaction by establishing and measuring group performance against quality and productivity benchmarks. We are currently looking for a dynamic and experienced Customer Service Manager Support to take charge of leading a team of Technical Support Analysts in delivering exceptional support to customers using the Oracle Hospitality product suite. This position calls for strong leadership abilities, a sound technical grasp of the product offerings, and a commitment to ensuring customer satisfaction. The ideal candidate will be instrumental in driving service excellence, operational efficiency, and fostering a culture of continuous improvement and accountability within the team. Key Responsibilities: - Team Leadership & Performance Management: Lead, mentor, and develop a team of Technical Support Analysts, set performance goals, and foster a high-performing team environment. - Customer Support Operations: Oversee day-to-day support operations, ensure timely resolution of customer issues, adhere to SLAs, KPIs, and Oracle's customer experience standards, handle escalations, and collaborate with internal stakeholders for issue resolution. - Process Improvement & Quality Assurance: Monitor support interactions, identify recurring issues, drive root cause analysis, implement best practices, and process enhancements to enhance the overall customer experience. - Collaboration & Reporting: Work cross-functionally with Product Management, Engineering, and Sales teams, generate operational metrics, trend reports, improvement plans, and participate in global support initiatives and strategic planning. - Training & Development: Identify training needs, facilitate technical and soft skills development, and promote a learning culture through coaching, feedback, and continuous knowledge sharing. Required Qualifications: - Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. - 10+ years of experience in technical/customer support with at least 3 years in a leadership or managerial role. - Strong understanding of hospitality industry solutions, particularly Oracle Hospitality products like OPERA, Simphony, and related systems. - Experience with installing, configuring, and supporting MICROS or Hotel Systems software products is an added advantage. - Proven track record of managing support teams in a 24/7 global support environment. - Excellent communication, conflict resolution, and stakeholder management skills. - Ability to analyze data and derive insights for continuous improvement. - Familiarity with support tools like Oracle Service Cloud, CRM systems, and knowledge base management. Preferred Qualifications: - ITIL certification or similar service management framework knowledge. - Experience in managing remote or hybrid teams. - Background in SaaS or cloud-based product support environments.,

As a Telephone Operator, your communication skills are exemplary work. You speak clearly and confidently and impress both internal and external guests with your prompt and efficient service. You ensure that messages, requests, and food and beverages orders are taken and dispatched accurately and efficiently. The successful candidate for this position should have a Diploma in Hospitality Management or similar field and possess professional experience in Food & Beverage Service, Reception, or Operator roles. Self-confidence is a key requirement, as demonstrated through strong communication skills. Additionally, proficiency in computer applications such as Opera Fidelio, Micros, Microsoft Office, and EDC Machine is necessary. Fluency in Bahasa Indonesia and English, both spoken and written, is also essential for this role.,

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. As a Client Relations Manager, you will be responsible for delivery of departmental results through successful direction and management of team or staff. While in this role, you will ensure high levels of customer satisfaction by establishing and measuring group performance against quality and productivity guidelines. Job Summary: We are seeking a highly motivated and experienced Customer Service Manager - Support to lead a team of Technical Support Analysts delivering exceptional support to customers of the Oracle Hospitality product suite . This role requires strong leadership skills, a solid technical understanding of the product offerings, and a passion for customer satisfaction. The ideal candidate will ensure service excellence, drive operational efficiency, and foster a culture of continuous improvement and accountability. Key Responsibilities: Team Leadership & Performance Management Lead, mentor, and develop a team of Technical Support Analysts. Set performance goals and conduct regular evaluations. Foster a collaborative, high-performing team environment. Customer Support Operations Oversee day-to-day support operations ensuring timely and effective resolution of customer issues. Ensure adherence to SLAs, KPIs, and Oracle's customer experience standards. Handle escalations and work closely with internal stakeholders for resolution. Process Improvement & Quality Assurance Monitor support interactions to ensure adherence to quality standards. Identify recurring issues and drive root cause analysis. Implement best practices and process enhancements to improve customer experience. Collaboration & Reporting Work cross-functionally with Product Management, Engineering, and Sales teams. Generate and present operational metrics, trend reports, and improvement plans to leadership. Participate in global support initiatives and strategic planning. Training & Development Identify training needs and facilitate technical and soft skills development. Promote a learning culture through coaching, feedback, and continuous knowledge sharing. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. 10+ years of experience in technical/customer support, with at least 3 years in a leadership or managerial capacity. Strong understanding of hospitality industry solutions, preferably Oracle Hospitality products like OPERA, Simphony, and related systems. Experience installing/configuring/supporting MICROS or Hotel Systems software products will be an added advantage Proven track record of managing support teams in a 24/7 global support environment. Excellent communication, conflict resolution, and stakeholder management skills. Ability to analyze data and derive insights for continuous improvement. Familiarity with support tools like Oracle Service Cloud, CRM systems, and knowledge base management. Preferred Qualifications: ITIL certification or similar service management framework knowledge. Experience in managing remote or hybrid teams. Background in SaaS or cloud-based product support environments. Your role will have an important part in the development and execution of the Client Relations yearly business plan. In addition, you will be responsible for establishing, implementing, and communicating departmental objectives and service levels. As a manager, you will be responsible for preparing and presenting employee performance appraisals on a regular basis. You will always be prepared to act as a company spokesperson to outside customers regarding their needs and inquiries. Job Summary: We are seeking a highly motivated and experienced Customer Service Manager - Support to lead a team of Technical Support Analysts delivering exceptional support to customers of the Oracle Hospitality product suite . This role requires strong leadership skills, a solid technical understanding of the product offerings, and a passion for customer satisfaction. The ideal candidate will ensure service excellence, drive operational efficiency, and foster a culture of continuous improvement and accountability. Key Responsibilities: Team Leadership & Performance Management Lead, mentor, and develop a team of Technical Support Analysts. Set performance goals and conduct regular evaluations. Foster a collaborative, high-performing team environment. Customer Support Operations Oversee day-to-day support operations ensuring timely and effective resolution of customer issues. Ensure adherence to SLAs, KPIs, and Oracle's customer experience standards. Handle escalations and work closely with internal stakeholders for resolution. Process Improvement & Quality Assurance Monitor support interactions to ensure adherence to quality standards. Identify recurring issues and drive root cause analysis. Implement best practices and process enhancements to improve customer experience. Collaboration & Reporting Work cross-functionally with Product Management, Engineering, and Sales teams. Generate and present operational metrics, trend reports, and improvement plans to leadership. Participate in global support initiatives and strategic planning. Training & Development Identify training needs and facilitate technical and soft skills development. Promote a learning culture through coaching, feedback, and continuous knowledge sharing. Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. 10+ years of experience in technical/customer support, with at least 3 years in a leadership or managerial capacity. Strong understanding of hospitality industry solutions, preferably Oracle Hospitality products like OPERA, Simphony, and related systems. Experience installing/configuring/supporting MICROS or Hotel Systems software products will be an added advantage Proven track record of managing support teams in a 24/7 global support environment. Excellent communication, conflict resolution, and stakeholder management skills. Ability to analyze data and derive insights for continuous improvement. Familiarity with support tools like Oracle Service Cloud, CRM systems, and knowledge base management. Preferred Qualifications: ITIL certification or similar service management framework knowledge. Experience in managing remote or hybrid teams. Background in SaaS or cloud-based product support environments. Career Level - M2

About the Role The IT Lead for ANZ (Australia New Zealand) is responsible for overseeing all IT operations, strategy, and initiatives within the market unit. This role ensures alignment of IT solutions with business needs, delivering technology-driven value, and maintaining operational excellence. The IT Lead acts as the primary liaison between the corporate IT function and the market unit, driving local adoption of global IT strategies while tailoring solutions to meet market-specific requirements. The position involves managing IT infrastructure, applications, and digital transformation initiatives, fostering collaboration across business and IT teams, and ensuring compliance with enterprise standards and policies. Role & responsibilities IT Strategy and Business Relationship Management Develop and execute the IT strategy for the market unit, ensuring alignment with corporate IT objectives and business goals. Serve as the primary point of contact for IT within the market unit, bridging global IT initiatives with local business needs. Partner with business stakeholders to identify technology opportunities that drive growth, efficiency, and innovation. IT Operations Management Oversee day-to-day IT operations, ensuring reliable delivery of IT services, infrastructure, and applications within the market unit. Manage IT support teams to ensure rapid resolution of incidents, service requests, and escalations. Monitor IT performance metrics and SLAs, implementing corrective actions to maintain high service quality. Ensure the availability, scalability, and security of IT systems to meet market demands. Digital Transformation and Innovation Lead digital transformation initiatives within the market unit, focusing on modernizing legacy systems, adopting cloud technologies, and implementing automation solutions. Drive the adoption of data analytics, BI tools, and other digital solutions to enhance decision-making and operational performance. Collaborate with corporate IT teams to implement and scale enterprise-wide technologies and platforms in the local market. Vendor and Partner Management Manage relationships with local IT vendors, service providers, and technology partners to ensure high-quality service delivery. Negotiate and manage contracts, ensuring alignment with enterprise procurement standards and cost-effectiveness. Evaluate and onboard new technologies or services to meet the specific needs of the market unit. Governance, Risk, and Compliance Ensure compliance with global IT policies, security standards, and regulatory requirements within the market unit. Identify and mitigate IT risks, implementing robust cybersecurity measures to protect market unit assets. Conduct regular audits and assessments to ensure adherence to enterprise IT governance frameworks. Team Leadership and Development Lead and mentor the local IT team, fostering a culture of collaboration, innovation, and accountability. Build capability within the IT team through training, skill development, and exposure to emerging technologies. Establish clear goals, performance metrics, and development plans for the team. Budgeting and Financial Management Develop and manage the IT budget for the market unit, ensuring cost efficiency and alignment with business priorities. Monitor IT expenditures, identifying opportunities for cost optimization and value generation. Preferred candidate profile 10-12 years of experience in IT roles, with at least 3-5 years in a leadership position managing IT operations. Experience in managing IT in a geographically dispersed or multi-market environment is preferred. Proven track record in implementing digital transformation projects and aligning IT with business strategies. Education Qualification and Certifications Bachelors Degree in Information Technology, Computer Science, or a related field (Masters degree preferred). Certifications: TOGAF or Zachman certified ITIL Foundation / Expert Certified Information Systems Security Professional (CISSP) or equivalent (preferred) Cloud Certification (AWS, Azure, or GCP Architect) PMP or Agile certifications (e.g., SAFe, Scrum master) are a plus