Information Technology Business Analyst

The Business Analyst - Information Technology will play a key role in supporting digital transformation and automation projects within the IT department. Your main responsibilities will include analyzing current business processes, defining in-scope/out-of-scope items, gathering and documenting business and technical requirements, drafting BRDs, process flows, and use cases, as well as writing and executing test cases. You will collaborate with cross-functional teams to deliver tech-driven improvements and assist in tracking defects and coordinating between business users, IT, and developers. Additionally, you will be responsible for supporting training, documentation, and post-go-live support, monitoring solution performance, and recommending optimizations. You will also track meeting notes, project progress, and change requests to ensure the successful implementation of projects. The ideal candidate for this role should have a Bachelor's degree in IT, Business, or a related field, along with at least 6 years of experience in BA roles focused on automation or transformation. You should be familiar with RPA tools such as UiPath, Blue Prism, Automation Anywhere, BPM, or low-code platforms, as well as possess strong skills in project management tools like Jira, Asana, or similar software. Excellent analytical, communication, and documentation skills are essential, along with experience in Agile practices such as Scrum or Kanban. Preferred qualifications include BA certifications such as CBAP or CCBA, exposure to ERP/CRM systems, knowledge of data analytics, API integration, or cloud-based automation. Your expertise in these areas will be beneficial in contributing to the success of digital transformation projects within the organization.,