Informatics Delivery Engineer

Job Description

Job Description Delivers scientific/technical expertise to help drive sales and provide support for new and existing customers. Provides expertise during various phases of the sales process including pre-sales technical and application support for the sales team, which may include customer requirements analysis, sample analysis and/or feature-by-feature customer demonstrations, preparing and presenting technical presentations and seminars to potential customers, benchmarks, competitive positioning, and implementation/execution of solution/application. Understands customer s problems, recommends solutions to meet their needs, and ensures customer satisfaction. Integrates Agilent products, applications and/or solutions into customer s environment. Ensures the product/application functions per specifications. Provides remote and on-site troubleshooting. Maintains close alignment with sales partners, management, R&D and product marketing to communicate customer feedback. Ensures post-sales applications support inquiries and complaints are documented and logged according to regulatory and quality policies. May present information at conferences, seminars and e-seminars. Based on the business needs, a delivery engineer may act as a project manager or technical leader for specific projects. Presales: Engaging with sales for requirement analysis, scoping delivery, and early customer discussions. Post-sales: Project management and technical delivery of OpenLab solutions, early engagement for SLIMS solution delivery. Post-delivery: Advanced technical support for SMA customers critical escalations. Qualifications Bachelors or Masters Degree or equivalent. Post-graduate, certification and/or license may be required. Typically, at least 5+ years relevant experience for entry into this level Evidence of proven track record of solution delivery on Implementation team, or related experience Ability to quickly grasp customer requirements and document the requirements Outstanding communication and organizational skills Excellent analytical, and problem-solving skills Ability to build and foster good relationships Ability to balance competing priorities Ability to work under pressure and meet tight deadlines Self-motivated and directed individual Team-oriented perspective Willingness to travel 70% of the time, for business requirements and client meetings Early understanding on OpenLab solutions, SLIMS would be added advantage Experience on CDS, LIMS and project management would be an added advantage to have Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https: / / careers.agilent.com / locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: 75% of the Time Shift: Day Duration: No End Date Job Function: Services & Support