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Inchcape Shipping Services
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India - Assistant Manager CLS Operations (Internal Only)

India - Assistant Manager CLS Operations (Internal Only)

Inchcape Shipping Services

17 - 19 years

14 - 16 Lacs

Mumbai

Posted:5 hours ago| Platform:

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Skills Required

Procurement Conflict resolution Standard operating procedures ISS Customer service Operations Debt management Technical support Logistics Salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who are Inchcape

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Main Purpose of Job:

Lead the Crew Logistics Services team to ensure the execution of business plan in an efficient way.
Determine long-range objectives and goals to meet business operation expectations.
Facilitate the implementation and evaluation of CLS procedures and policies.

Serve as the primary business contact at the VSC Hub for the client and be responsible for client satisfaction.
Consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality.
Build relationships with clients to encourage new and repeat business opportunities.

Key Accountabilities:

Manage the entire CLS process from receiving a Service Request to Submission of Close Estimate.
Ensure that all processes and procedures are complete and quality standards are met.
Ensure Service Delivery Standards are to the Client s satisfaction and Customer specific reports are submitted.
Provide regular two-way communication between the client and Performing Office to provide strong team representation and set proper client expectations.
Responsible for all client communications, conflict resolution, and compliance on client deliverables.
Understanding of company capabilities and service, and effectively communicates all offerings to the client.
Ensure that client issues are dealt with in an efficient manner, informing the Operations Manager of any problems that may arise.
Manage the CLS team directly and directing their activities for the achievement of CLS Business targets and goals.
Regular engagement with customers and local counterparts (ISS and non ISS local offices).
Registering the Concerns and Compliments received from customer/ Vessel Master and/or Location office in Salesforce.
Coordination with Accounts Receivables & Payables for Settlement/Debt Management along with Payment related Matters
Develop and supervise the team and prepare their performance reports.
Designing and expanding training and development programs based on both the organization s and the individuals needs.
Devising individual learning plans; Maintaining of employees training records
Contributing to improvement of CLS Database.
Monitor team performance to ensure that the goals are met and support quality and training efforts.
Communicate the clients goals and represent the clients interests to the team.
Prepare and submit various reports / analysis as required by the Management.
Reports to the Operations Manager providing regular input on all account activity, including status and call reports on a regular basis as defined by the Management
Document Control, maintenance and Supervision of Operational Files such as SOP,SLA, CWD, CTM Float etc.
Assist Finance Team for any DA related issues queried by the Principal and/or Performing Offices
Formatting and Updating of agreed rates of CLS Customers in designated files.
Suggesting technical support team for systems developments/enhancement.
Effective planning & timely raising requisitions to TA team.
Ensuring timely registration of Joiner/Leaver employee ticket to IT dept.
Providing Support to Sales, Technical, Procurement team in order to ensure smooth onboarding of Customer
The post holder will carry out any other duties as are within the scope and purpose of the job as requested by the Line Manager and ensure full utilisation of all ISS systems according to Standard Operating Procedures

#LI-DNI

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India - Assistant Manager CLS Operations (Internal Only)