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Converge Electronics
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Experience Operations Manager

Experience Operations Manager

Converge Electronics

7 - 12 years

7 - 11 Lacs

Bengaluru

Posted:6 hours ago| Platform:

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Skills Required

Operations Manager Publishing Project management Manager Quality Control SEO Adobe Continuous improvement Operations Analytics Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position: Experience Operations Manager

Job Description:

What You Will Be Doing

Overview

We re seeking a strategic and hands-on Experience Operations Manager to lead our Experience Operations pillar - anchoring web content editing, content strategy & governance, and SEO across our digital ecosystem. This role is critical in shaping the digital experience for our customers by ensuring content is clear, optimized, consistent, and aligned to business goals and user needs.

As a key member of the Experience Strategy & Design (XSD) team, you ll work closely with UX, CX, and Experience Communications leaders to create a seamless and impactful digital journey for our users.

Key Responsibilities

Leadership & Strategy

Lead and develop a high-performing team of content editors, content strategists, and SEO specialists
Set the vision and roadmap for experience operations, ensuring it aligns with enterprise goals and digital transformation efforts
Champion content and SEO best practices across the organization, establishing governance frameworks and operating models to support scale.

Content Strategy & Governance

Define and implement enterprise content strategy standards, frameworks, and taxonomies
Drive strategic content planning and execution in collaboration with product, marketing, and UX
Oversee content governance, quality control processes, and audit mechanisms to ensure relevance, accuracy, and brand alignment.

Web Content Operations

Manage day-to-day digital content workflows including web content publishing, content migrations, and updates in the CMS
Establish scalable processes for intake, prioritization, editing, and publishing across a large, distributed content environment
Collaborate with internal stakeholders to ensure web content meets accessibility, compliance, and editorial standards

SEO Optimization

Oversee the execution of technical and on-page SEO strategies to improve site visibility, search rankings, and organic traffic
Monitor performance using analytics tools (e.g. BrightEdge, Google Search Console or similar) and translate insights into actionable improvements
Partner with UX and product teams to embed SEO into the design and development process

What we are looking for

What You Bring

7+ years of experience in digital content strategy, web publishing operations, and/or SEO, with at least 3 years in a team leadership role
Proven success managing cross-functional content and SEO initiatives in a complex B2B or enterprise digital environment
Deep familiarity with enterprise content management systems (preferably Adobe AEM), SEO tools, and governance frameworks
Strong understanding of digital customer journeys and how content supports acquisition, engagement, and conversion
Experience collaborating across product, marketing, and technical teams
Excellent project management and communication skills

Who You Are

A strategic thinker with strong operational discipline and attention to detail
A natural collaborator who enjoys connecting dots across teams and functions
A customer-first leader who advocates for clear, helpful, and relevant digital experiences
Comfortable working in a fast-paced, matrixed organization undergoing transformation
Curious, proactive, and committed to continuous improvement

What s In It for You

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That is why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

Insurance
Bonus
Growth Opportunity And more!

About Arrow

Arrow Electronics, Inc. (NYSE: ARW), Arrow Electronics, Inc. (NYSE: ARW), an award-winning Fortune 154 and one of Fortune Magazine s Most Admired Companies. Arrow guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2024 sales of USD $27.9 billion, Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create, make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at www.arrow.com .
Our strategic direction of guiding innovation forward is expressed as Five Years Out, a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at https://www.fiveyearsout.com/ . For more job opportunities, please visit https://careers.arrow.com/us/en .

Location: IN-KA-Bangalore, India

Time Type: Full time

Job Category: Business Support

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Experience Operations Manager