IND Manager Reinsurance Solutions

CoverWallet

10 - 15 years

12 - 16 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

business services reinsurance service level claims operational excellence process improvement ms office financial services recruitment service operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Title: Reinsurance Claims Tower Lead Team: Reinsurance Client Services Team Location: Bengaluru Position Overview: As the Reinsurance Client Services Claims Tower Lead for Aon Business Services (ABS), you will oversee a high-performing team of more than 40 professionals, ensuring the delivery of extraordinary client service in the global reinsurance industry
You will drive operational excellence, foster team engagement, and act as a key point of contact for internal and external claims stakeholders
Key Responsibilities: Lead, mentor, and develop a team of client service professionals, fostering a high-performance culture focused on operational excellence
Oversee the implementation and maintenance of best practices and standardized procedures across all ABS client service operations
Monitor objectives and KPIs for operational efficiency, ensuring claims service level agreements (SLAs) and quality standards are consistently met; implement corrective actions as needed
Manage escalations and complex client/stakeholder issues, providing solutions and maintaining strong working relationships
Collaborate with cross-functional teams including ABS Operations, Aon Reinsurance Sales and Client Services, Finance, and IT to optimize processes and deliver seamless experiences for Aon clients
Make observations and recommendations contributing to the operational claims process and building efficiency
Identify training needs and facilitate ongoing professional development for your managers and SMEs
Drive claims process improvement initiatives, leveraging technology and ABS best practices to enhance efficiency and client satisfaction
Prepare and present regular reports on service metrics, team performance, and operational challenges to global and regional stakeholders
Support recruitment, onboarding, and workforce planning for the team
Champion a culture of collaboration, transparency, and accountability within the team
Ensure compliance with all standardized Aon India policies and procedures as well as all regulatory requirements
Qualifications: Bachelor s degree in business, Finance, Insurance, or related field; advanced degree preferred
Minimum 10 years experience in reinsurance, insurance, or financial services, with at least 5 years in a supervisory or team lead role
Proven experience managing large teams (30+ members) in a fast-paced, client-centric environment
Strong knowledge of reinsurance operations, documentation, and regulatory requirements
Exceptional leadership, coaching, and interpersonal skills
Ability to think strategically and analytically, as well as solve problems by thinking creatively
Proficient in MS Office and relevant client service/insurance platforms
Outstanding communication skills, both written and verbal
2572606

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