Posted:3 days ago|
Platform:
On-site
Full Time
Title: Reinsurance Claims Tower Lead
Team: Reinsurance Client Services Team
Location: Bengaluru
Position Overview: As the Reinsurance Client Services Claims Tower Lead for Aon Business Services (ABS), you will oversee a high-performing team of more than 40 professionals, ensuring the delivery of extraordinary client service in the global reinsurance industry. You will drive operational excellence, foster team engagement, and act as a key point of contact for internal and external claims stakeholders.
Key Responsibilities:
. Lead, mentor, and develop a team of client service professionals, fostering a high-performance culture focused on operational excellence.
. Oversee the implementation and maintenance of best practices and standardized procedures across all ABS client service operations.
. Monitor objectives and KPIs for operational efficiency, ensuring claims service level agreements (SLAs) and quality standards are consistently met implement corrective actions as needed.
. Manage escalations and complex client/stakeholder issues, providing solutions and maintaining strong working relationships.
. Collaborate with cross-functional teams including ABS Operations, Aon Reinsurance Sales and Client Services, Finance, and IT to optimize processes and deliver seamless experiences for Aon clients.
. Make observations and recommendations contributing to the operational claims process and building efficiency.
. Identify training needs and facilitate ongoing professional development for your managers and SMEs.
. Drive claims process improvement initiatives, leveraging technology and ABS best practices to enhance efficiency and client satisfaction.
. Prepare and present regular reports on service metrics, team performance, and operational challenges to global and regional stakeholders.
. Support recruitment, onboarding, and workforce planning for the team.
. Champion a culture of collaboration, transparency, and accountability within the team.
. Ensure compliance with all standardized Aon India policies and procedures as well as all regulatory requirements.
Qualifications:
. Bachelor's degree in business, Finance, Insurance, or related field advanced degree preferred.
. Minimum 10 years experience in reinsurance, insurance, or financial services, with at least 5 years in a supervisory or team lead role.
. Proven experience managing large teams (30+ members) in a fast-paced, client-centric environment.
. Strong knowledge of reinsurance operations, documentation, and regulatory requirements.
. Exceptional leadership, coaching, and interpersonal skills.
. Ability to think strategically and analytically, as well as solve problems by thinking creatively.
. Proficient in MS Office and relevant client service/insurance platforms.
. Outstanding communication skills, both written and verbal.
2572606
Aon
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bengaluru
12.0 - 16.0 Lacs P.A.
bengaluru, karnataka, india
Salary: Not disclosed
