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IND Analyst II - Business Service Support

IND Analyst II - Business Service Support

CoverWallet

2 - 6 years

2 - 5 Lacs

bengaluru

Posted:1 week ago| Platform:

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Skills Required

reinsurance operational excellence analytical consulting agile professional services ms office claims processing insurance broking crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

GENERAL DESCRIPTION OF ROLE:

Responsible for receiving and reviewing new claims notifications from policyholders, brokers, or other channels. Verify claim information and enter details accurately inti the claims management system.

JOB RESPONSIBILITIES:

Receive, review, and validate insurance or reinsurance claims from global clients

Confirm all required documentation and information is complete for processing; request missing items as needed

Enter claim details into the relevant broking or claims management system in a timely and accurate manner

Liaise with insurers, reinsurers, loss adjusters, and other third parties to track claim progress and resolve issues

Keep clients and internal teams informed of claim status, communicating next steps and anticipated timelines

Assist in preparing and submitting claims reports, loss summaries, and client updates

Escalate complex or disputed claims to senior team members or management for resolution

Monitor claim settlements and ensure payments are processed by contractual agreements

Support the maintenance and improvement of claims procedures to drive operational excellence within the Global Broking Center

Stay up to date with industry regulations, market changes, and company best practices

SKILLS/COMPETENCIES REQUIRED:

Experience in Claims processing, Broking in insurance industry and strong attention to detail and effective time management

Excellent analytical, organizational, and written/verbal communication skills

Proficiency in using claims, broking, or CRM systems, as well as MS Office

Ability to work cross-culturally and liaise with multiple stakeholders in different time zones

Understanding global insurance practices and documentation processes is desirable

Team-oriented with a commitment to delivering positive client experience

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IND Analyst II - Business Service Support