Incident & Problem Management Consultant

4 - 8 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

You should have a minimum of 4+ years of experience in IT service management, specifically focusing on incident management. Possessing an ITIL Foundation or Intermediate or Expert certification would be advantageous. Your responsibilities will include managing incidents, major incidents, and problems, preferably in a ServiceNow environment. You should have a solid understanding of IT infrastructure components, relationships, and dependencies, as well as proficiency in ITIL processes and best practices. Strong analytical and problem-solving skills are essential for this role. Effective communication and collaboration skills are necessary to engage with cross-functional teams. Additionally, you should have strong organizational, reporting, and documentation abilities. The ability to thrive in a fast-paced, collaborative team environment is crucial. Attention to detail and a dedication to delivering high-quality results with a focus on continuous improvement are key attributes. Experience with Service Integration and Management (SIAM) would be considered a plus.,

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Euclid Innovations logo
Euclid Innovations

Technology/Engineering

Pittsburgh

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