Incident Management

MassMutual India

3 - 5 years

0 Lacs

hyderabad telangana india

Posted:1 day ago| Platform:

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Skills Required

management communication writing leadership drive support wan network authentication collaboration saas

Work Mode

On-site

Job Type

Full Time

Job Description

Experience working with cross-functional teams and leading matrixed groups
Strong interpersonal skills including collaboration,

List the mandatory skills the employee cannot perform the duties and responsibilities without.
negotiation and the ability to communication effectively to all audience levels verbally or in writing

Demonstrated leadership with organizational presence, authority and responsibility to prioritize, track, and drive execution in stressful, high visibility situations
Working knowledge of infrastructure components and interrelationships associated with support of WAN, network access and authentication, email and other collaboration products/SaaS solutions, hosting, etc.

Education and experience
University degree with 3-5 years experience in a technical call centre or support organization.

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