Incident Advisor - Marine and Landside

Handling incidents in maritime industry

We are seeking a self-motivated and dedicated professional with an affinity for strategic and operational support in large and complex maritime casualties. The vacancy will fill a role within Maersk s Incident Management & Strategic Support team.

This role offers a unique opportunity to further develop a career as a specialist within the area of casualty handling. The position is based in Mumbai, India and will report to Manager - Incident Management & Strategic Support.

The nature of this profile demands flexibility of work timings depending on the incident.

Key Areas of Responsibility:

Team focus:

• Coordinate the flow of information and mitigate the loss arising from marine incidentssuch as any incidents onboard container vessel (vessel fire, vessel collision, vessel grounding, heavy weather damage, etc. ) and landside incidents such fires, flooding, earthquake, etc at impacting terminal and/or warehouses.
• Liaise with Operations, Commercial teams and External network (P&I insurers, correspondents, law firms, GA adjusters, salvage traders).
• Provide information, guidance and support to internal and external stakeholders.
• Handling legal disputes, negotiations, dispute resolution, recoveries against liable third parties and settlements in co-operation with the relevant internal stakeholders.
• Responsibility for relevant information/documents, costing, assessing, summarizing and maintaining the folders.

Individual Focus:

• Pull vessel cargo onboard report and publish it along with customer advisories.
• Draft advisories for customer communication.
• Address and provide solutions to the CX teams for matters relating to incidents.
• Prepare VMS templates for incidents, for financial reporting.
• Engage with internal stakeholders to constantly improve and share best practices in relation to incident handling.
• Application of risk management and incident handling routines to devise and execute action plans as soon the team receives notification of an incident requiring the activation of such plans.
• Liaise with external stakeholders - P&I network, lawyers, adjusters, surveyors and salvage traders to devise incident handling protocols.
• Identify and retain contemporaneous evidence in preparation of claims and recovery arising from the incident.
• Always act in a manner consistent with Maersks behaviors and Maersk Values.

Educational background/Experience:

• Degree in maritime studies/law or related field
• Worked in legal department within a ship owner setup, carrier or P&I club
• Worked as a P&I correspondent
• Worked in a Maritime law firm

Challenge of the job/problem solving:

• The person needs to be highly self-motivated with a solution-driven attitude.
• The person needs to be highly analytical with strong attention to detail, without losing sight of the overall bigger perspective.
• To have the ability to develop a good rapport with a variety of stakeholders from different cultures, identifying and meeting their needs whilst ensuring a beneficial outcome for the carrier.

Knowledge of Maersk systems required: (if internal candidate)

Critical

• Maersk Systems
• MS Office
• Case Management

Important

• RKEM
• GCSS
• GSIS
• SAP BI

Training/Special Skills Required:

• Ability to perform in and contribute to a team-oriented environment
• Work under pressure
• Future oriented decision making
• Attention to Detail
• Solution and result-oriented mindset towards court case handling
• Is highly motivated to learn as well as share knowledge
• Excellent written and spoken English
• Focus on Quality
• Tactful and effective handling of multiple stakeholders
• Ability to analyze, structure and organize tasks and work independently

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. .

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