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Inbound Sales Representative Analyst

Inbound Sales Representative Analyst

Accenture

3 - 5 years

5 - 7 Lacs

Mumbai

Posted:2 weeks ago| Platform:

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Skills Required

sales forecasting inbound customer service sales sales analysis data analysis mis reporting team management business analysis market research sales support strategic planning sales operations mis advanced excel sales coordination sales planning crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we looking for? Ability to establish strong client relationship Ability to handle disputes Written and verbal communication Ability to work well in a team Adaptable and flexible Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

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Accenture

www.accenture.com

Professional Services

Dublin

600,000+ Employees

16869 Jobs

Key People

Julie Sweet

Chairman & Chief Executive Officer
KC Choi

Global Lead for Technology & Chief Operating Officer
David Rowland

Executive Chairman
Irene O'Neill

Chief Financial Officer

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