Inbound Sales Agent

Job Summary:

We are looking for a dynamic and customer-focused Inbound Sales Executive to join our B2C sales team in Kochi. The ideal candidate will be responsible for handling incoming inquiries, converting leads into customers, and delivering exceptional customer experiences. You will work closely with marketing and customer support to drive revenue and ensure customer satisfaction.

Language Skills:

• Proficient in English communication (written and spoken)
• Arabic speaking is a plus

Roles & Responsibilities:

• Handle inbound leads via phone, email, and chat, delivering prompt, professional responses to inquiries about watch models, pricing, and availability.
• Meet and exceed defined sales targets.
• Follow up with existing leads to nurture relationships and drive conversions, ensuring timely engagement to prevent drop-offs.
• Manage customer interactions across Chat, Email, and CRM systems—track leads, update deal statuses, and maintain accurate records.
• Collaborate with sales and warehouse teams to confirm product availability and coordinate urgent orders (e.g., bulk purchases or same-day store visits).
• Identify upsell and cross-sell opportunities by recommending relevant watch models based on customer preferences.
• Provide exceptional customer service to increase satisfaction and loyalty, addressing queries and resolving issues efficiently.
• Generate daily/weekly reports on lead conversion rates, chat volumes, and follow-up outcomes to support data-driven sales strategies.
• Participate in team training to stay updated on product offerings, promotions, and tools.
• Engage with Arabic-speaking customers when applicable, leveraging language skills to build stronger relationships in key GCC markets.

Requirements:

• Proficient English communication skills (spoken and written).
• Arabic language proficiency (preferred) to cater to leads from UAE, KSA, Qatar, and Oman.
• Strong interpersonal skills for effectively engaging diverse customers.
• Ability to multitask, prioritize leads, and manage high-volume inquiries.
• Understanding of eCommerce sales funnels and lead nurturing techniques.
• Flexibility and adaptability to handle urgent customer needs (e.g., same-day store visits).
• Experience using CRM tools and managing digital communication channels.
• 2–5 years of experience in inbound B2C sales (preferred).