Internal Firm Services
Industry/Sector
Not Applicable
Specialism
IFS Internal Firm Services Other
Management Level
Associate
& Summary
At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures.
In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.
Why PWC
At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .
At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations
& Summary
A career within Information Technology as a Support Technician in Power BI and SQL involves providing firstline technical assistance and support related to the application platform, ensuring customer satisfaction through troubleshooting, resolving technical problems, and enhancing business intelligence processes..
- Create interactive dashboards and reports, perform data analysis and visualization.
- Collaborate with stakeholders to understand their needs and translate them into technical specifications.
- Analyze data from various sources to identify trends, patterns, and insights to improve business decisions.
- Regularly update and optimize existing reports and dashboards to ensure performance, scalability, and relevance to business goals.
- Troubleshoot and resolve issues related to data integration, performance, and report accessibility.
- Perform Data extraction, transformation, and loading (ETL) processes.
- Create and maintain documentation for data models, algorithms, and parameters used in Power BI solutions.
- Collaborate with other developers, analysts, and stakeholders for successful implementation and maintenance of Power BI solutions.
- Stay uptodate with the latest Power BI features, updates, and best practices.
- Respond to and manage support tickets and customer queries in a timely and professional manner.
- Maintain a knowledge base of common issues and solutions.
- Contribute to the creation and updating of support documentation and FAQs.
- Provide guidance to users on how to effectively use the application.
- Monitor app performance and report any issues
Mandatory skill sets
- Strong knowledge and working experience with Power BI connecting to various data sources, including SQL Server databases.
- Strong proficiency in SQL with experience in querying and managing large datasets.
- Understanding of cloud services and platformasaservice (PaaS) offerings.
- Familiarity with ticketing systems and support tools
Preferred skill sets
- Microsoft Certified Power BI Data Analyst Associate.
- ITIL v4 foundation certification
Years of experience required
4+ Years of exp
Education qualification
Degree in Information Technology
Education
Degrees/Field of Study required Bachelor of Engineering
Degrees/Field of Study preferred
Required Skills
Power BI, Structured Query Language (SQL)
Accepting Feedback, Accepting Feedback, Active Listening, Communication, Communications Planning, Conflict Resolution, Contract Management, Contract Negotiation, Crisis Management, Customer Relationship Management, Customer Service Excellence, Customer Service Management, Developing Service Standards, Emotional Regulation, Empathy, Escalation Management, Inclusion, Information Technology Infrastructure Library (ITIL), Intellectual Curiosity, Internal Communication (IC), Issue Management, IT Business Strategy, ITIL Compliance, IT Project Lifecycle, IT Service Management (ITSM) {+ 19 more}
Travel Requirements
Government Clearance Required?
