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PwC Service Delivery Center
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IN-Senior Associate - Endpoint Engineer - Windows - IT Security

Job Expired: This job listing has expired.

IN-Senior Associate - Endpoint Engineer - Windows - IT Security

PwC Service Delivery Center

7 - 8 years

12 - 14 Lacs

Bengaluru

Posted:5 months ago| Platform:

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Skills Required

Change management Manager Quality Assurance Business transformation Performance management Analytical Consulting IFS Windows microsoft Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Work as an Endpoint Engineer by assessing solutions provided by the design team and drive the technical changes across more than 350,000 Windows endpoints. This involves conducting quality assurance of the solutions and following formal release and change management processes.

Resolving escalated support tickets from the Level 2 team and manage the queue in ServiceNow.

Documenting operational processes and creation of KB articles

Ability to analyze data using Excel

Collaborate with vendors, internal teams(design/security/network) to understand and troubleshoot Windows desktop related issues

Mandatory skill sets

At least two or threeyears experience in supporting Windows in an enterprise environment at L3 Support

Experience in managing Windows desktop through an MDM platform such as Microsoft Intune (essential) or Workspace ONE (desirable)

Proven track record of resolving complex issues and designing/analyzing technical solutions

Familiarity with Group Policy, and other Windows Core Services

Strong problemsolving and analytical skills

Excellent written and verbal communication ability in English

Selforganized can organize their time without being micromanaged
Modern Device Management, Intune, Workspace ONE, Windows Desktop Management
Occasional oncall at weekend is required.

Preferred skill sets

Microsoft Intune and Workspace ONE, Windows Desktop Management , Powershell, Group policy

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