IN-Senior Associate - Endpoint Engineer - Windows - IT Security - IFS

4 - 8 years

12 - 14 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Internal Firm Services
Industry/Sector
Management Level
Senior Associate
& Summary
A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.
Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .
& Summary
PwC Technology is the global IT organization in PwC, providing a range of shared services and technology standards to over 350,000 people across 150 PwC member firms. This role is within the Endpoint Engineering team that delivers the Endpoint Experience service to PwC member firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC, Windows and VDIs to PwC staff. This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes. The successful candidate must be a technical expert in Windows desktop and have good working knowledge of Endpoint tools like Microsoft Intune or Workspace ONE.

Key responsibilities for the Endpoint Engineer include
  • Work as an Endpoint Engineer by assessing solutions provided by the design team and drive the technical changes across more than 350,000 Windows endpoints. This involves conducting quality assurance of the solutions and following formal release and change management processes.
  • Resolving escalated support tickets from the Level 2 team and manage the queue in ServiceNow.
  • Documenting operational processes and creation of KB articles
  • Ability to analyze data using Excel
  • Collaborate with vendors, internal teams(design/security/network) to understand and troubleshoot Windows desktop related issues
Mandatory skill sets
  • At least two or threeyears experience in supporting Windows in an enterprise environment at L3 Support
  • Experience in managing Windows desktop through an MDM platform such as Microsoft Intune (essential) or Workspace ONE (desirable)
  • Proven track record of resolving complex issues and designing/analyzing technical solutions
  • Familiarity with Group Policy, and other Windows Core Services
  • Strong problemsolving and analytical skills
  • Excellent written and verbal communication ability in English
  • Selforganized can organize their time without being micromanaged
  • Modern Device Management, Intune, Workspace ONE, Windows Desktop Management
  • Occasional oncall at weekend is required.
Preferred skill sets
Microsoft Intune and Workspace ONE, Windows Desktop Management , Powershell, Group policy
Years of experience required
4+ yrs

Education qualification
Bachelor s degree
Education
Degrees/Field of Study required Bachelor of Engineering
Degrees/Field of Study preferred
Required Skills
Active Directory (AD)
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}
Travel Requirements
Government Clearance Required?

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PwC Service Delivery Center logo
PwC Service Delivery Center

IT Services and IT Consulting

New York NY

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