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PwC Service Delivery Center
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IN-Senior Associate - Endpoint Engineer - Windows - IT Security - IFS

IN-Senior Associate - Endpoint Engineer - Windows - IT Security - IFS

PwC Service Delivery Center

4 - 8 years

12 - 14 Lacs

Gurugram

Posted:2 weeks ago| Platform:

Apply

Skills Required

Change management Manager Quality Assurance Business transformation Performance management Analytical Active directory Windows microsoft Operations Information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Internal Firm Services

Industry/Sector

Management Level

Senior Associate

& Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.
Our Information Technology Security team assists PwC in designing and creating sustainable security solutions to provide foundational capabilities and operational discipline through a focus on enterprise requirements and prioritisation, Information Technology security architecture, and the software development lifecycle.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .

& Summary

PwC Technology is the global IT organization in PwC, providing a range of shared services and technology standards to over 350,000 people across 150 PwC member firms. This role is within the Endpoint Engineering team that delivers the Endpoint Experience service to PwC member firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC, Windows and VDIs to PwC staff. This role will have a specific focus on resolving complex support issues and ensuring high quality changes are delivered using internally defined processes. The successful candidate must be a technical expert in Windows desktop and have good working knowledge of Endpoint tools like Microsoft Intune or Workspace ONE.

Key responsibilities for the Endpoint Engineer include

Work as an Endpoint Engineer by assessing solutions provided by the design team and drive the technical changes across more than 350,000 Windows endpoints. This involves conducting quality assurance of the solutions and following formal release and change management processes.

Resolving escalated support tickets from the Level 2 team and manage the queue in ServiceNow.

Documenting operational processes and creation of KB articles

Ability to analyze data using Excel

Collaborate with vendors, internal teams(design/security/network) to understand and troubleshoot Windows desktop related issues

Mandatory skill sets

At least two or threeyears experience in supporting Windows in an enterprise environment at L3 Support

Experience in managing Windows desktop through an MDM platform such as Microsoft Intune (essential) or Workspace ONE (desirable)

Proven track record of resolving complex issues and designing/analyzing technical solutions

Familiarity with Group Policy, and other Windows Core Services

Strong problemsolving and analytical skills

Excellent written and verbal communication ability in English

Selforganized can organize their time without being micromanaged
Modern Device Management, Intune, Workspace ONE, Windows Desktop Management
Occasional oncall at weekend is required.

Preferred skill sets

Microsoft Intune and Workspace ONE, Windows Desktop Management , Powershell, Group policy

Years of experience required

4+ yrs

Education qualification

Bachelor s degree

Education

Degrees/Field of Study required Bachelor of Engineering

Degrees/Field of Study preferred

Required Skills

Active Directory (AD)

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}

Travel Requirements

Government Clearance Required?

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IN-Senior Associate - Endpoint Engineer - Windows - IT Security - IFS