Job
Description
In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software. Follow PwC ITSM processes to review and handle ServiceNow requests for new integrations in Salesforce and Marketing. Implement the onboarding process for new and existing integration requests. Adjust and follow the rulebook and discuss with territory stakeholders to manage expectations, requirements and operational aspects. Document use cases appropriately for future audits and review. Knowledge of Salesforce administration, Marketing cloud familiarity, API methods, connected app configurations, SOQL, workbench, etc. Proficiency and familiarity with how service accounts work and how permissions are administered or provisioned. Knowledge of business functions and the data model is essential. In terms of monitoring tenant health, integration end points, following SoPs, using datadog (or similar) is important. Handle technical operations aspect of service account and permissions. Work with Technical operations team and stakeholders to troubleshoot connectivity issues or any other errors. Knowledge of Postman or related tools is required. Ability to learn quickly, communicate effectively, document details effectively. Ability to discuss and communicate with leaders in various territories and collaborate. High level understanding of environment strategy, maintenance and knowledge of sandboxes, pipelines, data protection/governance in terms of compliance is important. Understanding of tasks required for sandbox refreshes, devops, Marketing cloud connect, Azure, Azure DevOps are a big plus. Familiarity and knowledge of CRM Analytics (formerly, Einstein Analytics), Mulesoft, Salesforce data loader, MC packages, Marketing Cloud roles, AIS and Azure based services, Salesforce data cloud, OneTrust consent app, are a big plus. Mandatory skill sets Salesforce Administration, SOQL, Salesforce Marketing cloud Preferred skill sets Strong time management skills. Attention to detail Demonstrated ability to handle and prioritize simultaneous requests Communication skills (verbal / written), Analytical thinker with strong problemsolving skills Positive attitude and willing to work outside normal hours to troubleshoot high priority issues when needed Certifications ITSM certs, Salesforce Admin certs, Project management certs are a plus.
