Job
Description
Internal Firm Services Industry/Sector Summary At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloudbased systems. Why PWC At PwC , you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. Summary PwC Technology is the global IT organization in PwC, providing a range of shared services and technology standards to over 350,000 people across 150 PwC member firms. This role is within the Endpoint Engineering team that delivers the Endpoint Experience service to PwC member firms. The Endpoint Experience Service delivers a consistent user experience to all mobile, MAC, Windows and VDIs to PwC staff. This role will have a specific focus on designing and building solutions and ensuring high quality changes are delivered using internally defined processes. The successful candidate must be a technical expert in creating code/developing applications for Windows 11 and/or MAC OS environments and have a developing knowledge of integrating AI into their work. Key responsibilities for this Application Development role include Work as an Application Engineer by developing applications and solutions that will improve user experience or address threats across more than 350,000 Windows and MAC endpoints. This involves gathering requirements, development of the code and following the release management process. Resolving escalated support tickets from the Level 2/3 support teams Documenting operational processes and creation of KB articles Collaborate with vendors, internal teams(design/security/network) to develop and troubleshoot solutions Keep informed about the latest developments and best practices in Microsoft and Apple technologies. Identify opportunities for improvement and automation. Communicate technical information clearly and effectively to both technical and nontechnical audiences. Developing withing complex Windows environments, ensuring optimal performance, high availability, and security . Communicate technical information clearly and effectively to both technical and nontechnical audiences. Developing withing complex Windows environments, ensuring optimal performance, high availability, and security Mandatory skill sets Application development,Windows, endpoint, powershell, automation Preferred skill sets Packaging, programming, Microsoft intune, bash Years of experience required 7+ yrs Education qualification Bachelors Education Degrees/Field of Study required Bachelor Degree Degrees/Field of Study preferred Required Skills Application Development Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, Amazon Web Services (AWS), Analytical Thinking, Cloud Administration, CloudBased Service Management, Cloud Compliance, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Coaching and Feedback, Communication, Creativity, CrowdStrike, Dynatrace APM, Embracing Change, Emotional Regulation, Empathy {+ 22 more} Travel Requirements Available for Work Visa Sponsorship
