Implementation / Program Manager

Position : Implementations/Program Manager

Location: Noida

Headquartered in Kansas City, USA, C2FO has more than 500 employees worldwide, with operations throughout North America, Europe, India, Asia Pacific, and Australia. C2FO is the world’s largest on-demand working capital platform. Our mission is to ensure every business has the capital needed to thrive and we have delivered more than $350+ billion in funding to businesses since our founding. How do we do this? By providing fast, flexible, and equitable access to low-cost capital through our easy-to-use platform.

We provide technology with a human touch, giving our customers the direct support they need and ensuring our team members have the tools, resources, and work environment they need to deliver on our promise to customers. With the C2FO platform, businesses worldwide have more working capital to fuel their growth, create jobs and develop new products.

Primary Responsibilities:

The Implementation Manager position is responsible for managing India client software integration projects by performing the following duties:

• Provide quality service that consistently exceeds client and company expectations.
• Manage project scope, budget and schedule to baselines established by client and company.
• Communicate effectively with both internal and external stakeholders.
• Resolve client problems related to services or the software product to pre-determined SLA’s.
• Train clients on product features and additional services related to C2FO’s SaaS solution.
• Educate clients on C2FO Best Practices and tools to grow program impact.
• Influence and spur initiatives, facilitate and enhance performance within a cross-functional environment.
• Attend on-site client meetings when necessary.
• Contribute to internal PMO resources and lessons learned.
• Support India team operationally in additional areas covering but not limited to – marketing, account management, sales ops, etc.

Experience that will help you succeed :

• Bachelor’s/Master’s degree in Engineering or Business related discipline or equivalent practical experience
• 5+ years of experience in Technical/Finance Project Management in Methodologies such as SDLC, Agile, SCRUM, Waterfall
• Excellent experience in presenting to executive sponsors and demonstrated strong communication skills at all levels of management
• Proven ability to demonstrate a drive for results and accountability of business needs
• Proven ability to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective

A few more things to know :

• The ideal candidate will be a highly professional, energetic, and motivated team player who embodies integrity and honesty at all times. They should exemplify C2FO’s vision and values, maintaining an unwavering commitment to professionalism and client service while continuously learning and adapting to evolving market dynamics and client expectations.
• This role requires up to 50% travel.

Benefits

At C2FO, we care for our customers and people – the vital human capital that helps our customers thrive. That's why we offer a comprehensive benefits package, flexible work options for work/life balance, volunteer time off, and more. Learn more about our benefits here.

Commitment to Diversity and Inclusion

As an Equal Opportunity Employer, we not only value diversity and equality, but we also empower our team members to bring their authentic selves to work every day. Our goal is to create a workplace that reflects the communities we serve and our global, multicultural clients. We recognize the power of inclusion, emphasizing that each team member was chosen for their unique ability to contribute to the overall success of our mission.

We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment decisions are based on qualifications, merit, and business needs.