Implementation Manager (US Shift)

We care deeply about the success of our customers and strive to help them achieve their goals in inspiring and engaging with their workforce. Sense is seeking an Implementation Manager to deliver our contractor communication platform for our customers in the US & UK. Sense is a rapidly scaling company, making this the best environment to take on ownership as well as learning how to grow a company. As an Implementation Manager at Sense, you'll take ownership of key customer accounts to establish yourself as an expert in candidate engagement experience and become a trusted partner.

.

Working US shift: 9 am to 5 pm EST

Responsibilities:

• Partner closely with customers to fully configure and implement Sense products in an efficient and timely manner.
• Create Implementation Launch Plans with your customers to ensure that all parties are in agreement on expected timelines and outcomes.
• Ensure on-time delivery of our content + platform solution through effective, proactive planning and communication.
• Own the successful training and enablement of new SMB, MM and Enterprise clients.
• Deliver on multiple complex, concurrent client engagements while ensuring that each remains in-scope and on time.
• Collaborate and communicate cross-functionally with the internal teams (Sales, Product, Engineering) to ensure customer issues and opportunities are addressed in a timely manner. Influence product roadmap by looking for customer trends and sharing feedback with Product Management and Marketing teams.
• Meet deadlines independently, balance multiple projects, and proactively communicate delivery and mitigate issues

  .

Skills and Expertise:

• Education: B.E. / B. Tech. Experience in delivering SaaS customer solutions and an obsession for exceeding expectations
• Reliable and resilient team player who can adjust to new challenges to deliver on your commitments in a fast-paced environment.
• Over 5 years of customer facing experience , including 3+ years of related experience in a customer-facing role.
• Strong customer presence with Executive-level audiences: the ability to influence and support their customer needs while demonstrating diplomacy, tact, and grace under pressure.
• Passionate and proactive: a driven, self-starter who can work independently and as part of a team.
• Outstanding verbal and written communication skills.
• Superior organizational and time management skills; excellent attention to detail.
• Ability to be flexible and adapt quickly in a fast-paced, start-up environment.
• Working knowledge of APIs , Postman, JIRA, Asana.

Additional Information – Perks & Benefits

• Equity

• Medical insurance

  for employees and dependents

• Quarterly Professional Development

  allowance

• Company Wellness Days

  (On months without holidays, you are still given a 3-day weekend)

equal-opportunity employer