Implementation Engineer Intern

Location:

About edumerge

digital operating backbone for schools and colleges

Were profitable, growing 60% YoY, and on a mission to hit 100 Cr ARR by Dec 2028 and IPO by 2030.
We work with 200+ institutions across India and the Middle East.

Implementation team

Role Summary

launchpad program for engineering graduates

Implementation Engineer

Intern (2–3 months)

full-time role

This is a hands-on, high-ownership role — ideal for engineers who want to work directly with customers, solve real problems, and see their impact live in the field.

What You’ll Learn & Own

Implementation & Onboarding

• Assist in planning and executing customer onboarding and go-lives.
  
• Configure modules (Admissions, Fees, HRMS, etc.) based on institutional needs.
  
• Coordinate with Product and Engineering to resolve implementation challenges fast.
  

Customer Communication

• Conduct training sessions for administrators, teachers, and staff.
  
• Document FAQs, learnings, and enablement material for reuse.
  
• Build trust with EBs and Principals through proactive and clear communication.
  

Data & ROI

• Track adoption metrics (usage, engagement, and key outcomes).
  
• Present early success metrics and ROI stories to customers.
  
• Surface feature feedback and improvement opportunities to Product.
  

Post-Conversion (Full-time)

• Own 40–50 institutions end-to-end.
  
• Conduct QBRs/EBRs and lead renewals, referrals, and upsell opportunities.
  
• Represent the

  voice of the customer

  within edumerge.

Ideal Candidate Profile

• Education:

  B.E/B.Tech (Computer Science, IT, or related fields preferred).

• Experience:

  Fresh graduate or up to 1 year of experience/internship in SaaS, EdTech, or tech consulting.

• Skills:

• Strong communication and analytical ability.
  
• Systems-thinking mindset and curiosity to learn SaaS workflows.
  
• Empathy to understand school operations and teacher challenges.
  
• Confidence in leading training sessions and discussions.
  
• Bias for action, ownership, and adaptability.
  

Bonus if You Have

• Prior internship in SaaS / ERP / EdTech implementation.
  
• Hands-on with Excel, CRM, or ticketing tools.
  
• Exposure to AI tools, process automation, or dashboards.
  

What You’ll Get

• Direct mentorship from

  CEO (Rajat)

  and

  CEM Lead (Akshata)

  .
• Opportunity to grow into

  Customer Success, Product, or Account Management

  roles.
• Early ownership of institutional accounts post-conversion.
  
• Competitive stipend during internship + full-time package with performance bonuses.
  

Reporting + Org View

[ CEO - Rajat ]

[ CEM Lead - Akshata ]

[ Implementation Engineers (You) 40–50 Institutions post-conversion]

How to Apply

careers@edumerge.com

• A short note on why you want to work with schools/colleges.
  
• Any project, internship, or experience showing your problem-solving ability.