Implementation Coordinator

The Implementation Coordinator plays a key role in ensuring the seamless execution of back-end implementation activities in support of enterprise programs. You will work closely with Implementation Managers, Enterprise Solutions Directors, Product team, and other internal stakeholders to support documentation, training documentation, system staging, and data migration initiatives for the Intellify platform. Your role will be highly detail-oriented and process-driven, providing critical structure to support go-live readiness and operational excellence. You will own meeting logistics including scheduling, agenda preparation, and detailed meeting minutes for internal implementation workgroups. Additionally, you will maintain and update the Implementation Workbook and related project documentation in collaboration with Implementation and Enterprise Solutions Managers. Supporting the creation, formatting, and maintenance of Intellify training materials and internal and external-facing documentation will also be part of your responsibilities. Your tasks will include data staging and configuration setup in the Intellify platform to prepare for sales, go-live, and testing activities. You will assist with profile creation and migration support activities during client onboarding transitions and ensure consistent and organized records across shared implementation platforms as the documentation lead. Proactively identifying missing inputs and coordinating with internal stakeholders to resolve gaps will be essential. Collaboration with other support roles to ensure timelines and deliverables are met is crucial. You are required to have high attention to detail and excellent organizational skills. The ability to work independently and take initiative in a fast-paced environment is necessary. Strong understanding of system configuration principles and change management best practices is expected. Familiarity with software testing processes, including writing and executing test cases, will be beneficial. Excellent written and verbal communication skills are essential, with experience delivering training or support documentation considered a plus. Strong analytical skills with the ability to understand business processes and translate them into technical solutions are required. As a self-starter who thrives in a cross-functional, collaborative environment, you should be able to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines in fast-paced environments. Proficiency in Smartsheet, Salesforce, Docusign, MS Word, MS Excel, MS Visio, MS PowerPoint, and basic knowledge of ServiceNow or other Service Desk applications are necessary for this role.,