Implementation Consultant

The Implementation Consultant I is responsible for implementing MSP and RPO operational services with a supporting SaaS vendor system. The Implementation Consultant II will lead requirements gathering sessions, conduct gap analysis, design future state process maps, and test system configuration based on approved requirements. The Implementation Consultant I may do hands-on configuration. The Implementation Consultant I will be the project Change Management Expert, developing a Change Strategy Plan, drafting change documents and leading program adoption efforts. The Implementation Consultant I liaises with all project teams to ensure the proposed solution considers specific workstream requirements and is holistically a solution benefitting all aspects of the MSP solution. The Implementation Consultant II will have 1-3 years of direct consulting and/or process efficiency experience.

Responsibilities

Leads complex enterprise analysis sessions with multiple Client Teams to gather requirements, define, and design future state business processes based on customer needs

Actively seeks ways to apply business process efficiencies via technology, consulting on market and technical trends and recommending best practices resulting in operational gain

Partners with functional and technical subject matter experts (internal and external) and develops alternative technical or business solutions; advises on options, risks, costs versus benefits, and impact on other business processes and system priorities

Responsible for ensuring configuration is accurate based on business and technical requirements; including, but not limited to: completing end-to-end configuration testing, coordinating and leading Client User Testing, documenting and tracking test results and ensuring issues are resolved in a timely manner

Leads all change management activities by defining client-specific strategies, consulting on best practice and formulating actionable plans to deploy change management efforts

Drafts and owns all process documentation, manuals, communications and training materials relevant to the future state program and change management activities

Trains and mentors new and/or junior members of the team

Dedicates effort to enhance implementation methodology by identifying and deploying process improvement strategies across team

Identifies and documents Implementation best-practices and socializes them across AGS teams appropriate

Mentors and/or trains new Implementation Team members