Implementation Analyst

Role Overview: You will be joining the team as a Software Implementation Analyst to deploy Capillary's cutting-edge loyalty platform specifically designed for the healthcare sector. This role is perfect for individuals who excel at the convergence of technology, client interaction, and operational excellence. Your primary responsibility will be working collaboratively with both internal teams and external clients to translate intricate business requirements into scalable and impactful solutions. Key Responsibilities: - **Requirements Analysis:** Collaborate with clients and internal stakeholders to gather, validate, and document detailed business and technical requirements. - **Platform Configuration:** Customize Capillary's loyalty solutions using internal tools, APIs, and frameworks to meet client-specific needs. - **Testing & Quality Assurance:** Conduct functional, regression, and user acceptance testing to ensure high-quality, stable, and compliant implementations. - **Client Support & Troubleshooting:** Provide proactive and reactive support during and after implementation, resolving configuration-related issues promptly. - **Project Coordination:** Collaborate with Engineering, QA, and Product teams to ensure alignment on timelines and deliverables. - **Documentation:** Maintain clear documentation covering configurations, decisions, workflows, and deployment checklists. - **Data Integration & Migration:** Support data ingestion, transformation, and migration processes focusing on accuracy, integrity, and security. - **Continuous Improvement:** Contribute to playbooks, process refinements, and reusable assets to enhance implementation speed and consistency. - **Feedback Loop:** Gather client feedback post-deployment and propose product or configuration improvements where necessary. Qualification Required: - **Technical Skills:** Solid understanding of software implementation, integration, and RESTful APIs. Proficiency in Excel; exposure to Power BI, Looker, or other data visualization tools is a plus. Familiarity with databases, data structures, and data transformation principles. Awareness of AI/ML concepts is beneficial for teams exploring automation and analytics at scale. - **Professional Skills:** Excellent analytical thinking, problem-solving, and project coordination abilities. Strong verbal and written communication skills for confident client interaction. Ability to work effectively in cross-functional and dynamic environments with high attention to detail and the capability to handle multiple projects concurrently. - **Experience & Education:** 3-6 years of experience in software configuration, implementation, or business analysis roles. Prior client-facing experience in a SaaS or product company is preferred. A Bachelor's degree in Engineering, Computer Science, Information Systems, or a related discipline.,