Immediate Opening For Support Analyst with Kiya.ai (CMMI )

Kiya.ai

2 - 5 years

5 - 9 Lacs

mumbai suburban navi mumbai mumbai (all areas)

Posted:3 weeks ago| Platform:

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Skills Required

linux application support geneos servicenow dynatrace windows itil sql

Work Mode

Hybrid

Job Type

Full Time

Job Description

Technical & Behavioral Competencies

Technical Competencies

Basic knowledge of Linux, Windows, SQL is mandatory
Familiarity with tools like Service Now, Confluence, Autosys etc.
Knowledge on any of the monitoring tools like Dynatrace, Geneos is required.
Knowledge of ITIL concepts and principles are mandatory.
Basic understanding of Network & storage concepts.
Ability to monitor Infra/Application alerts & escalate it timely.

Behavioral Competencies

Enthusiastic to work in challenging environment.
Ability to diagnose and troubleshoot basic technical issues
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Dynamic approach to cater to different situations and applications based on business chains.

Ankita Bhagat
Talent Acquisition Human Resources, Kiya.ai Email ID: ankita.bhagat@kiya.ai

Mobile Number : 7738314200

www.kiya.ai

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