Imm Req For Center Manager !! For Pet Lovers Who Mean Business!

Why Join Us

• Be part of India's fastest-growing pet healthcare brand.
• High-ownership role with direct impact on a high-potential vertical.
• Work with a passionate and mission-driven team of vets, groomers, and pet lovers.
• Career growth across multiple locations and roles.
• A culture that values transparency, fairness, and customer-first thinking. Effective communication across diverse stakeholders

Role & responsibilities

Centre Operations & Experience

• Ensure smooth daily operations across clinic and grooming functions.
• Own patient flow, wait time, NPS, service delivery, and overall customer experience.
• Maintain clean, pet-safe, and fear-free environments as per brand guidelines.
• Monitor real-time service delivery and patient flow.
• Resolve escalated client concerns with empathy and speed.

Team & Stakeholder Management

• Lead non-clinical staff: PRMs (Front Desk), Grooming Assistants, and Handlers.
• Manage daily rosters, attendance, shift scheduling, and morale.
• Implement SOPs and drive compliance through regular audits.
• Collaborate with Vets, Groomers, and Clinical Leads to ensure seamless delivery.
• Act as the coordination point for City Operations, Category, Process Excellence, and Expansion teams.
• Motivate teams to upsell relevant offerings and deliver on experience goals.

Preferred candidate profile

Experience & Skills Required:

• Pet parent (not owner)
• 3 to 6 years of experience in customer-facing operations, healthcare, hospitality, or service businesses.
• Strong leadership, problem-solving, and people management skills.
• Excellent communication skills
• Proficient in budget oversight and resource planning
• Highly organized with attention to detail and comfort with technology tools.

Preferred:

Prior experience managing clinics, salons, or customer-facing retail/service outlets.

Familiarity with CRM or POS systems.

For further details contact HR Pradeep on 9746863777