The GM - Project Estimation and Implementation will function as the Warehouse Operation Profit Center Head for the company's warehousing and logistics business. He will be responsible for ensuring operational excellence, client satisfaction, and profitability of operations across all warehouses and logistics activities. This role requires a strong balance of operational expertise, commercial acumen, and leadership to drive business growth. Role & responsibilities Project Estimation & Implementation Work closely with Business Development team during bidding stage for prospective customers in finalizing commercials. Lead feasibility studies, site surveys, and infrastructure planning for new warehouses and client requirements as a team. Engage with Clients where and when required during pre-sales, project planning, and execution phases to assure confidence and satisfaction. Liaise with vendors, contractors, and service providers for timely project completion. Design optimized warehouse layouts, process flows, and material handling solutions. Oversee end-to-end implementation of new warehouses and logistics projects. Manage timelines, budgets, contractors, vendors, and resources for project rollout. Coordinate civil works, racking, MHE procurement, WMS/SAP integration, and manpower onboarding with HR as a team. Collaborate with the team for smooth transition into live operations. Track project progress with dashboards, MIS reports, and escalation management. Warehouse Operations Lead day-to-day warehouse and logistics operations ensuring SLA adherence. Maintain high standards of inventory accuracy, order fulfilment, and turnaround time. Implement best practices in warehouse design, layout, and process flow to increase efficiency. Monitor KPIs and ensure operational targets are consistently achieved. Client Relationship Management Build & maintain strong client relationships and act as the single point of accountability for clients. Identify upselling/cross-selling opportunities with existing clients. Conduct periodic business reviews with clients, presenting operational and financial performance where required. People Leadership Lead and mentor a team of Regional/Zonal/Warehouse Managers/Incharges, Supervisors, and support staff. Ensure manpower productivity and manage workforce planning. Build a performance-driven culture aligned with profitability goals. Process & Compliance Ensure compliance with statutory regulations, safety standards, and company SOPs. Drive digitization and automation initiatives (WMS, SAP, reporting dashboards) where required. Ensure regular audits utilizing Zonal/Regional/Cluster Managers to reduce shrinkage, leakage, and operational risks. Business & Profitability Manage the P&L (bringing cost efficiency through better productivity) for warehouse operations across multiple client accounts. Drive revenue growth through client retention, account expansion, and new business opportunities. Optimize operating costs (manpower, space utilization, infra, utilities, transport) to maximize margins. Negotiate contracts, commercials, and service terms with clients and vendors. Implement cost-control measures and monitor profitability of client at warehouse level. Preferred candidate profile Educational Qualification : Any Graduate Experience :15+ years of overall experience in 3PL / SCM, with at least 10 years in a leadership role managing warehouse and logistics operations. Languages : English , Hindi , Malayalam Age : 36 - 52 Yrs Proven experience in project estimation, implementation, and operational management across multi-client warehousing or 3PL setups. Strong background in P&L management, cost optimization, and driving process efficiencies in warehouse operations. Deep knowledge of warehouse operations, layout design, material handling equipment (MHE), racking systems, and inventory management best practices. Sound understanding of SLA management, safety standards, statutory compliances, and operational risk mitigation. Skilled in project planning, budgeting, and execution, including civil works, IT integration, and vendor coordination. Proficient in Warehouse Management Systems (WMS), SAP, reporting/dashboard tools and advanced Excel. Strong team leadership and people management skills experience managing large teams across locations (Regional/Zonal/Warehouse Managers, Supervisors etc.). Strong negotiation skills and the ability to manage multiple stakeholders (clients, vendors, Transporters, internal teams). High level of ownership, analytical thinking, and problem-solving ability. Ability to thrive in a fast-paced, high-growth, and dynamic environment. Willingness to travel frequently to warehouse sites and client locations. Salary is not a constraint for the right candidate
Core Tools Required : Tally ERP/Prime, Advanced MS Excel Location : Ernakulam, Kerala Role & responsibilities 1. Invoice Generation & Management Prepare and issue accurate invoices based on orders. Ensure timely generation of invoices in line with client agreements. Prepare eway-Bills. 2. Billing Reconciliation Reconcile billing records and accounts to ensure accuracy. Identify and resolve discrepancies in billing or payments promptly. 3. Payment Monitoring Follow up and Monitor payments received and verify against issued invoices. Accurately record customer payments in Tally and Excel-based reports. 4. Customer Interaction Respond to customer queries regarding billing issues with clarity and professionalism. Communication with Modern Trade, Distributors, Dealers, Other Customers, Vendors, ASM and Executives & Principal Suppliers. Handle client inquiries related to invoicing discrepancies, outstanding payments, or payment status. 5. Maintaining Billing Records Maintain updated billing records, including invoice details and payment histories. Systematically store and archive all billing-related documents for easy retrieval. 6. Reporting & Analysis Prepare and submit billing and receivable reports for management review periodically and as and when required. Assist in generating monthly, quarterly, and annual financial statements related to billing. Use Advanced Excel for data analysis, pivot tables, VLOOKUP, reconciliation sheets, and MIS reporting. 7. Compliance & Accuracy Ensure adherence to company policies, statutory norms, and tax regulations (e.g., GST etc). Conduct regular checks for accuracy and completeness of billing records. 8. Account Reconciliation & Audit Support Collaborate with accounts and finance teams for customer account reconciliation. Sound accounting knowledge for raising Journal/Debit/Credit notes etc. Provide necessary support during internal and external audits. 9. Inventory Management Track & manage inward and outward stock movement in coordination with the warehouse team. Maintain updated stock reports and reconcile with billing data. Monitor discrepancies in stock vs. billing and resolve promptly. 10. Process Improvement Identify opportunities to streamline and automate billing processes. Suggest improvements in billing procedures to enhance efficiency and accuracy. Preferred candidate profile Education : Graduate in Commerce/Accounting/Finance (B.Com or equivalent). Experience : Minimum 35 years of experience in billing, accounts, or inventory-related roles. Age : 25-45 years. Technical Skills : Proficiency in Tally ERP/Prime for billing and accounting. Advanced MS Excel (pivot tables, VLOOKUP, reconciliation, MIS reporting). Knowledge of e-Way bills, GST compliance, and statutory billing norms. Domain Knowledge : Hands-on exposure to billing, accounts reconciliation, and payment tracking. Familiarity with inventory management and coordination with warehouse operations. Soft Skills : Strong attention to detail and accuracy. Good communication skills in English, Hindi (Verbal) & Malayalam. Ability to handle customer queries professionally. Problem-solving approach with a focus on efficiency and process improvement. Personal Attributes : Organized and systematic in record-keeping. Ability to work under deadlines and manage multiple tasks. Team player with a proactive attitude.
Zonal / Cluster Manager Warehouse Operations 3 Nos Location: Cochin, Kerala Reporting To: Head Operations / General Manager SCM Role Objective: The Zonal / Cluster Manager will be responsible for overseeing and managing multiple warehouse operations within the assigned zone/cluster. The role requires strong leadership, operational excellence, and customer focus to ensure smooth warehouse functioning, cost optimisation, compliance, and consistent service delivery across all locations. The position will lead warehouse managers and their teams to achieve operational targets, drive continuous improvement, and maintain high levels of customer satisfaction. Key Responsibilities: Operational Leadership Oversee day-to-day functioning of multiple warehouses in the zone. Ensure adherence to SOPs, safety guidelines, quality, and compliance standards. Monitor KPIs such as order accuracy, turnaround time, inventory accuracy, cost per unit, and productivity. Team Management & Leadership Lead, mentor, and manage Warehouse Managers and their respective teams. Conduct performance reviews, training needs assessments, and succession planning. Foster a culture of accountability, collaboration, and continuous improvement. Customer & Stakeholder Management Act as the primary escalation point for clients in the zone. Maintain strong relationships with customers to ensure service levels and satisfaction. Coordinate with central operations, transport, finance, and HR teams for smooth execution. Process & Performance Improvement Identify gaps in processes and implement best practices across warehouses. Implement 5s Drive lean initiatives, automation, and technology adoption for efficiency. Conduct regular audits to ensure compliance with company policies and statutory regulations. Financial & Cost Control Manage operating budgets for the zone, ensuring cost-effectiveness. Optimize resource utilization, manpower planning, and vendor management. Ensure profitability through productivity improvements and cost savings. Compliance & Safety Enforce EHS (Environment, Health & Safety) standards across all warehouses. Ensure compliance with labor laws, statutory requirements, and company policies. Implement risk management and security protocols. Key Skills & Competencies: Strong leadership and people management skills. In-depth knowledge of warehouse operations, inventory management, and logistics processes. Experience in implementing 5S, Six Sigma and Lean practices in warehousing. Excellent communication, negotiation, and client management skills. Analytical mindset with ability to drive KPIs and process improvements. Proficiency in WMS, ERP systems, and MS Office tools especially advance Excel. Ability to work under pressure and manage multiple priorities. Qualifications & Experience: Graduate / Postgraduate. Age between 30 to 50 years Minimum 58 years of experience in warehouse/logistics operations, with at least 23 years in a cluster / zonal leadership role. Experience in 3rd Party Logistics / Contract Logistics industry preferred. Should be willing to travel extensively within the assigned zone Must own a Two Wheeler / 4 Wheeler Good communications skill in English, Hindi & Malayalam Key Performance Indicators (KPIs): OTIF (On-Time In-Full) delivery performance. Inventory accuracy & shrinkage levels. Warehouse productivity & cost per unit. Employee retention & engagement. Client satisfaction scores. Safety & compliance audit results.