About Company: Team1 Consulting is a leading System Integrator specializing in IT infrastructure, software, cyber security, cloud solutions, and generative AI domains. We deliver cutting-edge IT solutions tailored to drive innovation and accelerate business growth. Our expertise empowers organizations across industries to thrive in the digital era with customized, high-impact solutions that ensure success in an ever-evolving landscape. Job Title : L1 Support Engineer – IBM AIX & IBM Power Server Location : Client Site Ludhiana, Punjab Department : IT Support Reports To : AGM IT Job Summary : We are seeking an enthusiastic and dedicated L1 Support Engineer to join our IT infrastructure team in Ludhiana. The role involves monitoring and providing first-level support for IBM AIX and IBM Power Systems. This is a great opportunity for individuals looking to start a career in enterprise system administration and grow within a technical support environment. Key Responsibilities : Monitor IBM AIX servers and IBM Power Systems for performance and availability. Handle system alerts and alarms using monitoring tools and predefined runbooks. Perform routine maintenance tasks such as user management, basic disk checks, and log analysis. Escalate complex incidents to L2/L3 support teams as per defined protocols. Create and update incident tickets in the service management tool (e.g., ServiceNow). Generate daily and weekly system health check reports. Maintain accurate documentation of incidents and system changes. Follow operational procedures and comply with IT security and compliance policies. Required Skills: Basic understanding of UNIX/Linux operating systems and command-line interface. Familiarity with IBM AIX environment and Power Systems (training or self-study acceptable). Good communication and interpersonal skills. Willingness to work in rotational shifts, including nights and weekends. Ability to follow standard operating procedures and technical instructions. Qualifications : Bachelor’s degree or diploma in Computer Science, IT, or related field. 0–2 years of experience in IT support or technical helpdesk. Basic knowledge of virtualization concepts (e.g., PowerVM, LPARs). Exposure to incident management platforms such as ServiceNow or Remedy. IBM AIX or Linux certification (desirable but not mandatory). Show more Show less