IAM Operations L1 Support Engineer

SDG Corporation

1 - 6 years

1 - 4 Lacs

noida

Posted:5 days ago| Platform:

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Skills Required

iam tools change management windows os l1 support servicenow sailpoint saviynt ms outlook oracle iga sla active directory oim azure ad office365 oam entra problem management incident management otd cyberark

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an IAM Operations L1 support Engineer around 1-2 Years Hands on experience any of the IAM tools like Sailpoint, Saviynt, Oracle IGA, OIM, OTD, OAM, CyberArk, Azure AD, Entra etc. and also. The role involves providing first-level technical assistance, managing user access, and ensuring smooth IAM operations.

Key Responsibilities:

Minimum 1 Year experience on IAM tools like Sailpoint, Saviynt, Oracle IGA, OIM, OTD, OAM, CyberArk, Azure AD, Entra etc.
Provide L1 technical support via email, chat, or phone.
Log and track incidents/service requests and ensure timely resolution.
Troubleshoot basic hardware, software, and network connectivity issues.
Handle user account management ID creation, password resets, group access, and permissions through Active Directory and related tools.
Escalate complex issues to higher-level support teams when needed.
Maintain documentation and update the knowledge base.

Required Skills:

Experience with ITSM tools (ServiceNow, JIRA, or Freshservice).
Working knowledge of Active Directory, MS Outlook, Windows OS, and Office 365.
Strong communication, customer service, and problem-solving skills.
Flexible to work in 24x7 shifts without exceptions

Qualification:

Graduate in IT or related field.
ITIL Foundation certification preferred

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