iAM Operation Support Engineer

Location :

Experience :

Employment Type :

Notice Period :

Responsibilities

• Attend and triage tickets from the CVR Ping queue in ServiceNow.
• Perform analysis and resolve incidents escalated by the L1 support team.
• Proactively monitor and remediate issues for sustainable Ping cloud instances.
• Handle problem and change management
• Apply minor configuration changes for incident resolution.
• Perform minor platform changes for break-fix scenarios.
• Document problem solutions in the knowledge base.
• Support quarterly Access Certification.
• Participate in recurring support review meetings, presenting challenging cases and ideas for Coordinate technically with Ping application teams for bug fixes.
• Provide minor enhancement support and application support (up to 40 hours/month) in areas like user journeys, approval workflows, certification templates, application bookmarks, application SSO, connectors, reporting, etc.
• Generate and maintain periodic reports (weekly, monthly, adhoc).
• Ensure timely, effective closure of tickets within defined SLAs.
• Troubleshoot technical issues related to identity and access management.
• Respond to audit findings and assist with remediation measures.
• Maintain, troubleshoot, and fix all currently configured items in Ping.
• Migrate changes through the three cloud instances and maintain version control of changes.
• Maintain the RSC Gateway Skills & Qualifications :
• 5 to 7 years of hands-on experience in IAM Operations Support, specifically with PingOne Advanced Identity Cloud.
• Strong understanding of ServiceNow ticketing and triage processes.
• Experience with proactive monitoring and troubleshooting IAM environments.
• Good knowledge of change and problem management processes.
• Ability to work closely with cross-functional teams and stakeholders.
• Excellent documentation and reporting skills.
• Strong troubleshooting and root-cause analysis skills in IAM : Hyderabad (Work from Office).
  

Joining :