PingOne Advanced Identity Cloud 5-7 Years

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Identity and Access Management (IAM) Operations Support Engineer

Key Responsibilities:

• Attend and triage tickets from the CVR “Ping” queue in ServiceNow
• Perform analysis and resolve incidents escalated by the L1 support team
• Proactively monitor and remediate issues for sustainable Ping cloud instances
• Handle problem and change management:
• Apply minor configuration changes for incident resolution
• Perform minor platform changes for break-fix scenarios
• Document problem solutions in the knowledge base
• Support quarterly Access Certification
• Participate in recurring support review meetings, presenting challenging cases and ideas for remediation/mitigation
• Coordinate technically with Ping application teams for bug fixes
• Provide minor enhancement support and application support (up to 40 hours/month) in areas like user journeys, approval workflows, certification templates, application bookmarks, application SSO, connectors, reporting, etc.
• Generate and maintain periodic reports (weekly, monthly, adhoc)
• Ensure timely, effective closure of tickets within defined SLAs
• Troubleshoot technical issues related to identity and access management
• Respond to audit findings and assist with remediation measures
• Maintain, troubleshoot, and fix all currently configured items in Ping
• Migrate changes through the three cloud instances and maintain version control of changes
• Maintain the RSC Gateway applications

Required Skills & Qualifications:

• 5–7 years of hands-on experience in IAM Operations Support, specifically with PingOne Advanced Identity Cloud
• Strong understanding of ServiceNow ticketing and triage processes
• Experience with proactive monitoring and troubleshooting IAM environments
• Good knowledge of change and problem management processes
• Ability to work closely with cross-functional teams and stakeholders
• Excellent documentation and reporting skills
• Strong troubleshooting and root-cause analysis skills in IAM domains

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How to Apply:

Interested candidates, please share your updated CV with srujanat@teizosoft.com. For more details, contact us at [Your Contact Number].