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Position Title: HRSS - Manager -BF- 04200083 - JR154725 Job Family: HRS > HR Operations Shift: Job Description: Job Title Manager HRSS Requirement Type Full-Time Employee Job Location Bangalore Requirement Level Manager Hiring Manager Director - Global HR Service Delivery (IND) Primary Skill Data management/ US HR Operations/ Talent Acquisition Business Corporate Skill Category Generic ABOUT ELEVANCE HEALTH Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 45 million lives across 14 states. A regular in Fortune 500 list, Elevance Health ranked 20 in 2022. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 4th rank on this list. ABOUT CARELON Carelon Global Solutions (CGS) is a healthcare solutions company that is simplifying complex operational processes to improve the health of the healthcare system. Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers. Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, Limerick in Ireland and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective and efficient. OUR MISSION & VALUES Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More. Our Values: Leadership | Community | Integrity | Agility | Diversity JOB POSITION The Manager - HRSS, has overall responsibility for the design and successful delivery of HR transactional processes, as well as leading the progression of the team and the broadening of the scope of services provided. Lead process transitions for HRSS, design, process, governance, SLAs, implementation and managing operations Meet expectations of key stakeholders - Partnership to ensure that smooth transition and subsequent operations Drive standardization and build efficiencies Oversee HRSS team and deliver services in an accurate and timely manner Partner with HR/COE leaders to ensure processes are well documented and associates well trained Provide effective financial management and demonstrate value creation JOB RESPONSIBILITY Ensure that all HR Activities are integrated into HRSS Team Lead projects for the integration and transfer of identified services into the HRSS, incl. process analysis, harmonization activities, resource planning, negotiation of KPI/SLA agreements, communication and change management activities with relevant stakeholders Drive quality management and ensure service stabilization, to include conducting and the documentation of process, as well as identification of improvement and optimization opportunities Support design, redesign and ongoing improvement of HRSS processes in close cooperation with Global Process Experts Develop and manage a strong team to deliver operational excellence Ensure key operational and customer performance targets are met Ensure compliance and regulatory requirements are met Drive controls including metrics, quality assurance, and capacity planning; drive innovation in process excellence Actively identify and manage risks that could impact delivery of services per SLAs Direct management responsibility of associates in HRSS including performance management, talent succession, & annual reviews QUALIFICATION Bachelors degree in any discipline with 10+ years in HR Data Management / HR Operations experience Proficient Workday functional user for Core HR modules Proficient with Microsoft products (Word, Excel, Power point, Power BI) Organizational and prioritization skills will be essential in maintaining high service levels Ability to work in fast-paced environment and handle a high volume of requests in an effective and timely manner. EXPERIENCE At least 14+ years overall experience and at least 6+ years in Workday HCM Functional knowledge of Workday Core HR module Experience with working with Global HR Data, particularly US and SLP Knowledge of HR lifecycle processes SKILLS AND COMPETENCIES Strong attention to detail Excellent communication skills Sense of urgency Critical thinking Time management THE CARELON PROMISE Aligning with our brand belief of limitless minds are our biggest asset , we offer a world of limitless opportunities to our associates. We ensure a conducive environment that maximizes growth and well-being. We encourage diversity and inclusivity and are proud to be an equal opportunity employer. LIFE @ CARELON Extensive focus on learning and development An inspiring culture built on innovation, creativity, and freedom. Holistic well-being Comprehensive range of rewards and recognitions Competitive health and medical insurance coverage Best-in-class amenities and workspaces Policies designed with associates at the center. EQUAL OPPORTUNITY EMPLOYER Reasonable Accommodation Our inclusive culture empowers Carelon to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work. If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form. Job Type: Full time
