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Teamware Solutions
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HR Support Specialist (EMEA Shift)

HR Support Specialist (EMEA Shift)

Teamware Solutions

2 - 4 years

2 - 6 Lacs

Bengaluru

Posted:2 days ago| Platform:

Apply

Skills Required

HR Processes Workday Hr Shared Services EMEA Hr Services HR Operations

Work Mode

Hybrid

Job Type

Full Time

Job Description

We are #Hiring

Job Title:

Location:

Experience:

Shift:

Qualification:

Job Summary:

highly motivated and detail-oriented HR Support Specialist

Key Responsibilities:

Employee Query Management & Support:

Act as the
first point of contact
for employees seeking HR-related support.
Provide
accurate, timely, and consistent
responses to HR inquiries using the
Knowledge Base tool
.
Take
ownership of employee queries
, ensuring prompt resolution whenever possible.

Policy Interpretation & Guidance:

Research, interpret, and explain
company policies, procedures, and HR guidelines
.
Educate employees on
HR processes
, including benefits, payroll, leave policies, and compliance requirements.

Case Handling & Escalation:

Follow
customer concern matrix protocols
, escalating complex queries to Subject Matter Experts (SMEs) when required.
Ensure a
smooth handoff
of escalated cases, maintaining clear and detailed documentation.

Tracking & Performance Management:

Log, track, and manage inquiries using the
tracking system and Workday
.
Ensure timely follow-ups and resolutions in accordance with
Service Level Agreements (SLAs)
.
Monitor key
performance metrics
and strive to exceed established benchmarks.

Exceptional Customer Service:

Deliver a
best-in-class employee experience
, responding to queries in a
professional, empathetic, and respectful
manner.
Maintain strict
confidentiality and data integrity
when handling sensitive employee concerns.
Identify opportunities for
process improvements
to enhance HR support services.

Qualifications & Skills Required:

Experience:

2-4 years
of experience in
HR query management, HR operations, or HR shared services
.

Education:

Bachelors Degree
or equivalent combination of education and experience.

Technical Skills:

Not applicable (NA).

Soft Skills:

Excellent communication skills
both verbal and written.
Quick learner
with strong
problem-solving abilities
.
Collaborative mindset
with the ability to work in a
fast-paced environment
.
Empathy and patience
in dealing with employee concerns.

Additional Requirements:

Availability to work in the EMEA shift
.

Why Join Us?

Dynamic & Collaborative Environment

Ready to Make an Impact?

HR support, employee engagement, and delivering excellent service

Apply Now!

Interested can share their resumes with shanti.t@twsol.com

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